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“Love coming here to get my wax done by Lashanda, wherever she goes I will always follow her. Been coming to her since 2024. Love how attentive she is and fun to have a conversation with!”
“Came in on a Sunday afternoon, was greeted by an amazing employee name Annabelle. I explained what I needed and that I was not internet savvy to do it. She didn't hesitate. She provided excellent customer service and went above and beyond for this senior adult old lady. She showed respect and kindness, which made my day!!! This young lady has a beautiful heart and excellent work ethic. Her customer service skills are genuine heartfelt. She is absolutely a wonderful person. This company should be proud to have such a great employee. She should be recognized for her dedication, commitment, work ethic, skills and honesty.”
“Absolutely love this location & their staff. Everyone is always so friendly & beyond helpful. It’s so convenient & I’ve never had any issues. Thank you for all you do!”
“Always a friendly greeting. Always provides selection of mailing and shipping rates to fit your needs. Excellent professional packing. Carries a generous supply of mailing and shipping supplies.”
“I am in 5-6 days a week shipping packages for my job and have never once had a missing package or issues with tracking, but more importantly to me, every day there is a smiling face behind the counter. It has become a favorite part of my day stopping in to drop my documents and chat for a minute with the friendliest staff imaginable. My 6 yr old also begs to come with me “to the smelly good place” because he loves saying hi and telling them about his day and checking out any new candles and little unique gifts and cards they sell there. I very much enjoy the small town shop feel in the middle of the hustle and bustle of my day.”
“Always friendly staff! I was having the worst time trying to box a big item and my box was too big. I was struggling for 30 minutes outside and I went inside and the owner at the shop was so helpful and eased the process by cutting down my box and pack correctly! So nice, he went above and beyond for customer service! Thank you so much for always being friendly and helpful! I will always continue to go here!!! 5 stars ?”
“Love the way you can take stuff for amazon and be in and out, but if you need to email a shipping label, you have to email to them 4 to 5 times for it come through.”
“Excellent location and great services. I was pleased how fast i was in & out !!! Kudos to UPS store staff for handling my needs especially having custom print work and notary services.”
“If you need a good, reliable place to ship that provides quick shipping you wont go wrong here. The ladies that work here provide the absolute best customer service and are extremely helpful, they go above and beyond to get your packages where they need to go. This is the old type of customer service that existed and Ill go nowhere else to ship. Try it, you wont regret it.”
“I stopped by to drop off a FedEx package and had a great experience. The staff was friendly, efficient, and made the process quick and easy. I was in and out in no time, and everything was handled smoothly. Excellent customer service!”
“This location is so good that I drive out of my way to use it over a couple of locations that are closer to me. The staff is super helpful and friendly. The service is fast. They have even helped me bring things in the back door (my first visit when on crutches and Google Maps sent me to the wrong entrance). The parking is the only downside, but there is extra parking behind the building with easy access through a passage if needed.”
“Quick and quality service every single time. The people who run this store are incredibly nice and helpful. Highly recommend for all your copying and shipping needs!”
“Rae was soo nice. She helped me get my returns packaged up and on their way. Process was super simple because of her great customer service. I use this little place often! The store is super cute and the service is always A+! Would MUCH RATHER go here than the post office any day! Thank you!!”
“Judy deserves a raise! She helped us immensely get this huge furniture item for which we didn’t have large enough boxes shipped by going above and beyond to make it work on her own time! BEST CUSTOMER SERVICE EVER! JUDY DESERVES A RAISE! THANK YOU”
“Oh my goodness a locally owned print and shipping store. No more UPS store for me! They’re a full service print shop with all kinds of products— and priced very reasonably. The owner personally helped me with my print order and their customer service was above and beyond. They support the local community and offer free copies to teachers. Please come support this place. Five stars!”
“Always patient and resourceful with all of our mailing needs, and we've been going there for years now! Associate Taylor was exceptional a few weeks ago when we were mailing a variety of sizes to a variety of places. So helpful!”
“Mason was a fantastic help!! Super friendly and welcoming from the moment myself and several others stepped foot in the store. I had to tape a package to be sent off by UPS and Mason went above and beyond to tape up the box for me and send me a confirmation.”
“I had to get my fingerprints done for my insurance license and Summer was so nice! She made me feel like we have known each other for years! I had a really bad day and she really turned it around for me just by being funny and kind! We need more people in this world to be like Summer!”
“I had a great experience at this location yesterday! I placed a comb-binding print order online and it was very easy and user-friendly.
I chose the soonest time available for pick-up which was the next day before 12pm, but I called the store to see if it could possibly be done in the same day within a few hours so the manager double checked with the printing department and they were able to make it happen!
Not only were they able to accommodate my same-day request, but the print job itself came out so beautifully done, the quality was absolutely professional and clean.
Thank you so much for your help! It was a very important comb-binding package I needed to get printed for work the next morning. I'm very grateful they were able to do so. I will definitely return!”
“I’d like to call out an employee by name, because he was AMAZING.
Skylar walked in to a very busy and cluttered situation in the store. Big mess behind the counter, customers piling almost out the door. This man cleared himself a path, hopped onto his terminal and started knocking out customers with speedy service and attention to the varied needs and requests he received. Skylar, I hope you’re getting your next promotion soon! UPS is lucky to have an employee like you.”
“Excellent and professional service. I went to this FedEx store in Roanoke which is located inside Walmart.
The store manager was very attentive and provided excellent customer service. He explained all the sending options and price. Made the process easy and convenient.”
“The store was busy, but the staff was pleasant and kept the lines moving. I was in and out in 5 minutes. From what I saw they were very patient with all customers who had different needs.”
“I can't say enough wonderful things about Cathy E!!! Her customer service was incredible, she went above and beyond with her professionalism, knowledge, competence, efficiency, and still had a great personality! What a combination and relief from a robot-like customer service representative who has zero personality and makes you feel like just another number. Cathy E. is an EXCEPTIONAL employee and I will always return to this UPS knowing that she will be there to take care of me. Thank you Cathy E.!!!!!”
“I've been using this service for years and overall, they've done OK. I know from experience that there are limits to printing technology and to the delivery service from the post office that they probably get blamed for - so I would take some criticism with a grain of salt.
That said, they work hard. Had a small glitch today and I emailed and then decided to phone. One of their agents (Stormi) picked up and helped me immediately - no long phone tree, no waiting, just great service. Then by the time I hung up I had an answer via email. I wish I could get service like this from others, but it seems it's really rare.”
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“Everyone has always been kind and helpful in this store.
They greet everyone the same way. The line moves quickly. Every single associate has been helpful, down to earth, and nice even when the place is packed and it seems overwhelming.”