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December 2023 by Paul Shipley
Walked into branch to make a cash deposit. Was greeted at the counter by two, young men with the nastiest glares (as if I bothered them by being there). 2 tellers, 1 customer at the counter. And Me. No one other customers. Instructed me to fill out a deposit form. I said No. Then, He immediately demanded that I fill one out or he would not assist me. I have terrible health issues, and again refused to complete the form. I then told him that they have terrible customer service, and walked out the doors. I heard his taunting voice, “Thank You!”… very rude and outright loud. Wow, Racist Losers! I usually use the ATM only at this branch. I hate dealing with these people. It’s always a strange and uncomfortable experience.
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October 2023 by Mike T
This branch was just amazing!! Everyone was welcoming and attentive to my needs, I couldn’t of asked for better customer service.
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December 2022 by Tommy Braendle ll
I had a question and stopped by for a moment and the manager (Cheyenne) promptly came out to greet me and was very friendly. She answered my questions with a friendly smile! Very nice people.
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December 2022 by Thomas Braendle
I had a question and stopped by for a moment and the manager (Cheyenne) promptly came out to greet me and was very friendly. She answered my questions with a friendly smile! Very nice people.
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May 2022 by Sarah Miller
Completely clueless, I’m glad I don’t have an account here. Just went to cash a check and was told I needed the other persons signature so I got that and returned only to be told they still wouldn’t cash it unless the other person was there and I needed a stamp from car leasing company…fine if that’s the policy but don’t give misinformation and waste everyone’s time.
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February 2022 by Patrick Flores
Before the takeover there was friendly, fast service. Anything could be handled in location with minimal time. Now if you want to get anything done you may as well go through the app or online.
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December 2021 by RS Johnson
First, my comments are not directed at any particular branch but the bank itself. This is the worst clown show of a banking organization I've ever dealt with, forced upon me by the merger with BBVA. Customer service is horrid. One problem after another related to the mortgage side of the company. From actually losing my payments to forcing flood insurance on a home that is not in a flood zone (even according to FEMA maps). I'm am canceling all accounts. AVOID THIS BANK!!!
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October 2021 by leonard centobie
Extremely poor customer service. Lack of staff. Long lines inside branch. Unable to withdraw funds!!! PNC had plenty of time to prepare for takeover of BBVA bank where my wife and I had a checking account for years. This bank is one of the worst I have ever experienced. Potential customers stay Away and avoid this bank at all costs!!!!Just been notified by this outrageous bank that I am one dollar overdrawn and that if I don’t have my account up to date by tomorrow I will be charged an overdraft fee of $38.This bank is the worst!!!!! Greedy and lack of caring about customers!!Potential customers stay Away from this institution!!
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August 2021 by Martin Hammonds
Just really poor customer service.New customer oriented lobby for at the moment 15 minutesJust set up a new checking account thinking I made a mistake
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July 2021 by Eric M Efron
Drive-through ATM worked fine.
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May 2021 by Albert Mendoza
Poor customer service from a female worker. She lied to me that the bank could not set my ATM pin code in the branch.
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April 2021 by Lindy MGL
They take forever. Even when they are not full of people they take forever to help u and let the lines outside get long. If u go make sure u bring drinks because they take over 45minutes
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February 2021 by Robert Thornsburg
I left my paycheck in their night deposit box. The bank has closed down all week for weather and still not open. When calling their 800 number they could not advise when they would be open again due to a broken pipe. No remedy is in place for customer transactions waiting at their business. Despite not being able to retrieve or even cash may pay check, the only advice or help this bank offered for feeding my children was to wait for an undetermined amount of time for that branch to reopen. It's been a week and this is completely unacceptable. This isnt the first time they have misplaced or lost my check, but it will be the last time it happens to me.
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November 2020 by Gabriel Chavez
A few days before Thanksgiving, my check card was cloned and used in a different city. I called it in to the 800 number and followed up at this branch the next day. The personal banker I spoke to was completely apathetic to my predicament. It's now the 16th of December and I have yet to receive my card. Furthermore, I found out today, she never filed my report, explaining why I still haven't had my money reimbursed.If I hadn't driven straight from this branch to a Wells Fargo, I'd still be without a check card today.So long, BBVA.
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October 2020 by Ricardo Mijares
They closed my account without notice. Thats it. No help. I guess another bank will have a new customer.
