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October 2023 by Sarahi Reyes
Terrible service, the boy who helped me kept a chip from my cell phone and didn't recognize me. One was delivered to me that was not. He is a young man, I believe, Hispanic. I came away frustrated. It was this Friday, Sept. 8. Be careful ?
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September 2023 by saif jasani
Amazing customer service. They have the best deals in the game. Ask for Arfa when you go she got me right?
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September 2023 by Ted Hernandez
Arfa is the best owner excellent customer service best prices in DFW very helpful must check this location out ?
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July 2023 by Jesus Melgar
The employees at this location will scam you and rob from you. Don't come here. And if you do ask for your detail receipt and do not leave the store until you receive it. The manager and her team justWant your money. Stay away from here.
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March 2023 by Ruben Benavidez
The owner was a beautiful Indian woman very nice and helpful. But asked if I wanted insurance o said no. She said she'll gimme 3 free months. I wanted glass protector and case for new phone I got. Didn't have either. Originally was told I'd spend about $160. No prob. Rang me up $240. I said wth. She charged me for a case and glass I needed to come back to get? Insurance,and other charges of things I didn't want. Luckily I caught it and got everything took off. Or so I thought. First mont Bill $75!! Supposed to be $50. She added insurance and mexico calling! Metro customer service made it right and I didn't pay for anything I didn't want. Don't go here!
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September 2022 by Dennis Atkins
Fast friendly service with high standards. Very clean store
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June 2022 by GroundZero Tactical
Metro PCS has great customer service.
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March 2022 by Daniel Ali
I went to this location and received the best customer service I have ever seen in this market. Vinney went above and beyond to help me get the problem I had resolved within a reasonable time. Vinney was courteous, professional, intelligent, and exhibited a great understanding of treating guests (customers) as king/queen. I would recommend this location to anyone who wants an honest and reasonable deal their phone provider.
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February 2022 by Sabrina Belle Ray Cartright
Paid $220+ for a phone (including protective case) . However they did not have the case in stock...before leaving the store I was assured my case would be there either that evening or the following day. Was also told I would get a phone call and they were willing to drop it off at my home if it was convenient , all items were paid for in advance....it has now been 5 days and I have STILL not received the case for my phone . I paid good money , and am NOT happy
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January 2022 by John Shumate
Great experience at this location. Dania is the best! Knowledgeable, friendly, willing to help. Thank you for all of your help during my multiple broken phone episodes lately.
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October 2021 by Jon Krause
The absolute best experience friendly knowledgeable people willing to help and explain everything from switching sim cards to saving you tons of money from other cell phone providers. HIGHLY RECOMMEND THEM TO EVERYONE!
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August 2021 by Ana Vasquez
Not very personal very short. ?♀️ ?
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January 2021 by Roger Fritz
I was very impressed with the store employ.Very helpful and knowledgeable.Great place!!
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December 2020 by Kathryn Spence Olivas
My experience "was" and "still", "Bad"!!! Will not go into details even though it's been over 4 months or close to that, Over.... it's that crazy!! Will not return calls. *And Always Promise that they will, lol"* I would love ? to tell Everything but better not!But calling Customer service Now!Say a prayer ?
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December 2020 by IBTT BLAZERS
Great customer service by Tooba and Edward
