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March 2025 by jay
This is easily the worst insurance company I’ve ever dealt with. Calling them was a waste of time since their system was often down, and they never followed through on returning calls as promised. Going in person was equally ineffective. If you're lucky enough to access their website when it’s working, you might be able to "help yourself," but it seems like the company has no interest in providing any real customer service beyond their poorly designed website, which mostly just exists to collect payments with minimal functionality. Their pricing wasn’t impressive either, so in the end, I chose a better alternative. And yes, I’ve been with this company for over 10 years—now it’s time to move on to better things.
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March 2025 by Ltr
I was involved in accident with one of fred floyd's client, I was not at fraud, but by law the straight have right-a-way even i was out in the lane way before him is like our 3 -4 car distance from each other. He speed up superfast to out beat me. I filed claim with fred floyd, the guy who hit me have no license, or insurance to showed me, he showed me outer country mexico idea, the car he drove don't belong to him. During 3 months, I did few calls and emails to both my insurance AAA and his insurance fred floyd. Telling them I somewhat found a camera in that area, and spent hour on internet to showed the map of accident area, my insurance don't even bother to help me with this, so eager to close the case. What make me so mad is not about lose the case, is about AAA adjuster lied about me not responds to her calls, and threaten to cancel my policy, I emailed to AAA complaint, no apology what -so -ever. While fred floyd dragging the claim to see what AAA going to do first, and when they close the case, no email or phone call to notify me. Both have no professional ethic. One party so eager to paid, so they can raise my insurance price, the other party play smart by dragging and let AAA to do the first move. They all have the way to get that camera than I do.
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March 2025 by Brandi Crawford
I want my keys in my car on January 31st and it wasn't until about 2 days later that I realized that my passenger side door would no longer open from the outside long story short today is February the 10th I've been talking to them for almost 2 weeks now about sending someone here to fix the problem I've been put on hold with no one ever came back in the family today someone finally answered the phone and I was told that I not them how to contact this place! No I'm not sure how that's even my job being that they are the ones who provided the service they called them and send them out here now you would think that would be their job wouldn't you? So now I going to cancel my AAA. You would think as much as they charge for their service every month that would be their job
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February 2025 by Jasminka Lekovic (YASNA)
The worst company I've ever had in my 59 years!!! They never paid me the medicine I lost when we had the huracan, for over a month I've been waiting for them to pay me the car that was declared a total lost, I've been paying for a month rentacar from my pocket, because they canceled my rentacar but they didn't pay a single penny so I could buy a car!!!Worse customer service ever worse company ever!!!NIGHTMARE!!!!DO NOT GET AAA OR AUTO INSURANCE EVEN BY ACCIDENT NOR HOME INSURANCE!!!
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February 2025 by Brady Fish
Stop sending me junk mail.
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February 2025 by James Webster
Went this morning to this location for the first time and was the best customer service I’ve had ANYWHERE in years! Lady at reception promptly greeted me with a glowing smile as soon as I walked in the door and was super friendly every moment I was there. It is so nice to interact with someone that exudes such positive vibes! She repeatedly thanked me for my 28 years of membership, which made me feel like a very valued customer. And I was in and out of there with everything I needed in just a few minutes. Made my day……
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January 2025 by Nyna
There commutation is terrible it’s been 3days and they. Still haven’t delivered my car I’ve called numerous times and been put on hold just to not have an answer , and they were supposed to deliver my car today as well Still hasn’t happened this process is very frustrating especially during this season they need to do better
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December 2024 by Alexis Alexander
False advertising. Went in before it expired. she had to take my social to get a quote. (Sheri R) I did my part. They claimed the system wasn’t working that day. Never got a response about the gift card. Some lady that wasn’t even helping me was pestering the ins agent to make sure I had proof like what..
there was only one accommodating person at the front desk. An older white male, he was nice. Everyone else acted stuck up like they weren’t the company that advertised a freebie. And I have a AAA account.
…and still I didn’t get the gift card offer over a month later
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December 2024 by Yelper Lou MC
This AAA location is closest to my house. But I haven't been here before today. I want to say I like it but not quite. It's busier than the one in Memorial area.
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November 2024 by J S
On yesterday October 24th I received the help from Rob Robertson AAA amazing worker polite committed and obviously dedicated to his work and his craft he got me home safely and to add he was sick and not feeling well working in the heat and committed to getting myself and my family home safely so Rob Robertson if you're out there and if you get this message you are an ideal employee please give this guy a raise lol and a life time gas card
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October 2024 by Reza HALLIMI
Rude and unprofessional staff, not recommending, Agent (Sheri) is always away from her desk and voice mail says if you need help call her boss which never ever pick up the phone, I am wondering with this level of unprofessionalism why this branch is not closed yet. Freak show at this location.
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September 2024 by Laila Mitchell
no one ever answers the phone and everyone is always out of office.
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September 2024 by Lashae Goffney
Everytime I call triple A for a tow it takes hours even in life or death situations I’m in the middle of the road for 2 hours waiting on a tow. And to make matters worse he passed me right up TWICE!
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August 2024 by Randy W
A driver pressed for time on a time sensitive delivery had 2 hours to make it from Kingwood Texas 77339 to Houston 77007 had a blow out on a pothole bending his tire rim. He informed dispatch of the situation then call Triple A and at everyone's astonishment the tire replacement change was done within 45 minutes of the call . A miracle we thought, for the staff member of Triple A said 'I was just up the street '. The delivery made it on time with ample time to spare and the best use of $92.00 per year to be a member of Triple A without getting your hands dirty with the stress of changing a tire ..
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August 2024 by Chris Ramirez
Two months before my car insurance policy expired they instead of 98 dollars for basic liability it suddenly changed to 260 dollars....all because I had a minor accident and the person that hit me said he received injuries which was a lie ....and of course my word wasn't good enough....I told them to f ....themselves...scam artist ain't nothing u can about it....people in third rated crackhouses without running water have more dignity 260 for a piece of useless paper please
