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June 2025 by KiaLashae
Terrible customer service from all levels. Apparently monthly accounts are not available anymore yet they advertise them as available online. I talked to multiple people and a supervisor and all were rude and instead of helping me with my issue, pushed a “deal” which is the regular annual price. I would not recommend their services.
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May 2025 by Adi B
AAA is the most crooked of all companies. They sell AAA memberships but don't notarize documents because they want some certificate printout. Their roadside assistance replaces car batteries with old stock that dies in 3 years. When I use an AAA promotion to book with Hertz, the cost is more than what I would pay without the AAA coupon. I believe AAA is double-dipping here.
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May 2025 by Eric Casas
Very nice people and on the job in my opinion
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April 2025 by Andrel Mosley
Stop Dan to get my son who's overseas in the Air Force a IDP so much to Makayla who was so sweet to help me out I was in and out in no time
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April 2025 by Holly Gibson
There was quite a long line when I arrived. I waited about 20 minutes. The staff was very friendly and nice. I was able to get my document notarized quickly and conveniently. AAA is my go to for all my notary needs. Thank you!
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April 2025 by Abel M.
They sent a drunk guy out in the middle of the night to change a flat tire on my wife's car. He damaged both the flat tire and the new wheel stabbing at the luggage nuts since he had no coordination. It's been almost 1 yr and nothing has been rectified. But they were definitely happy to charge my card $170 for the auto renewal.
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March 2025 by Michaella Collins
Went in for an International Drivers Permit for my trip to Japan next month, Mikayla was awesome she got me out quick and we bonded over our names being the same :)
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March 2025 by Cary Kenner
I’ve been a member for over 4 decades. I rarely use their services. I was in Galveston, Texas for a Cruise. I called for national roadside assistance. It was a very frustrating experience!! I could not reach a live person!?
The automated voice took me in circles! With no other choice I was forced to hire a private tow company at 300.00!! Needless to say,
I decided to cancel my long term membership with this company I’ve paid into for decades. This is unacceptable!!
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February 2025 by Kathy Ryals
Crooked agent. Required a credit card to give a quote. Then charged me $2077 on 01/29/25 even though I did not take the policy. I requested immediate credit on 01/30/25. Still waiting for credit on 02/07/25. I'm now engaging my credit card company and AAA.org to address this unscrupulous behavior.
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January 2025 by Juanita Stanley
Visited this place 5 times to update my policy. Never did anything. Very poor service.
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August 2024 by amin maredia
People out there do not deal with this office they don’t care if you spend money over there it seem it’s member base company they don’t even help member rude as hell staff work in that office please find another company which they care of customers . Alway have memo customer first
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July 2024 by Angel
Triple AAAt is he worst Automotive Insurance Ever! Please do your Homework and research!
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July 2024 by Peg
Called AAA today as needed car to go to dealer for repairs and had tow service quickly and received notification it arrived safely. Very satisfied with responsive calls and quick tow service.
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May 2024 by Stephanie Brandt
Very nice and helpful
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May 2024 by Jaynie
I have had nothing but trouble with them!!!!!! I was switching from my california policy to texas. I could only speak to one agent about this. She forgot to send me documents to sign and the policy canceled! Then all of a sudden without warning in the middle of my contract my rate went up $70 a MONTH. No email nothing. I still DO NOT HAVE DOCUMENTS I have no pdf and cannot access my insurance documents. THEN she stated renters insurance would only be $16 a year with the bundle discount. ITS $16 A MONTH. AND NOW MY COMPLEX IS CONTACTING ME SAYING ITS INVALID!!!!!!!!!! I WILL NEVER USE AAA AGAIN.
