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January 2024 by Angela S
I do not recommend this Academy. Save yourself from a bad experience and go to the Sugarland location instead. The shift manager here doesn't know her stores own return policy. She refused to help, refused to listen to me, was very rude. I purchased a punching bag as a Christmas gift, went to return it since it was not the one the recipient wanted. Store manager, Jacobi (I believe her name was) insisted item could not be returned because the box was open (despite my having re-sealed it). Their return policy did not indicate it couldn't be open. In fact, she let me return the boxing gloves which had been opened but not the punching bag. Didn't make any sense. Bad attitude and argumentative. Refused to help me and asked me to step aside. I called the Sugarland store and they said they accept returns even if item is opened. Went there, got my refund without issue or attitude.
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December 2023 by Kathy Zhang
I was purchasing a super combo hunting and fishing license today, the cashier got me the wrong license, luckily I found that at parking lot. Then they spent half an hour to fix the mistake, unfortunately they missed adding duck stamp and public hunting license this time. So I have to return again and have them fix it again. They wasted my afternoon. Then after I emailed them, they called me to apologize.
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December 2023 by starship gus
No,they do not have everything as they advertise.I bought a slingshot a few months ago,the rubber sling tubes broke,they don't have a repair kit,( new tubes)no other store has,but they want you to buy a new slingshot.
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December 2023 by AJAY AGGARWAL
Kendyn Edward’s in Shoe Department is Avery thorough Gentleman and has patience.I have bad knee. He was very patient and understanding.He took time to help me to decide what is best shoes for me. I highly recommend this store and Mr Kendyn Edwards at Academy At West Loop location next to Lowe’s.
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November 2023 by Richard Smith
Newer store in a somewhat smaller space for what i think for Academy but it's well laid out and the staff was very helpful for 8pm on a Sunday night. One of the few stores still open on Sunday nights which is helpful.
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November 2023 by TIFFANY HILL
I came to buy a treadmill. The associate was very helpful & they did a great job of getting it into my car
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October 2023 by E
Had everything I needed. Quiet, good selection and good sale racks. This location keeps things stocked. I'm liking it a lot.
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October 2023 by Joe M.
I came in to store to buy a bike for my son and I. I Was greeted by manager name Bri I asked her for and assistance on the bikes. She said she would come help. 20 minutes past and I still not seen her since I walked in. A gentlemen came and helped make my selection. Was very rude and bad service from a manger do not recommend.
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September 2023 by Pump Faik
The manager refused to take back an academy branded product that was under warranty and tried to tell me there was no warranty. After leaving store I looked online and it said 1 year warranty.
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September 2023 by Scott Hetzler
We arrived four minutes before the store was closing staff still took their time out to help us find what we needed.Great job.
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September 2023 by Angel Rendon
This place is new so of course everything is in orderly fashion. My only disappointment is there's not a lot of fishing gear but then again we're not close to any water parts. I live down the street from here and I would of liked to just go there to buy my fishing needs instead of having to go to another store. The store is still nice
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September 2023 by Darrell Gerdes
Very disappointed with the lack of stock. Employees said store is about 1/3; smaller than normal academy. It definitely shows
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June 2023 by Lois Blackmon
Awful customer service
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June 2023 by Ero Cia
Way to many workers in the front playing around non on the sales floor where they are needed.
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June 2023 by Heather Alaswad
Was excited to see the brand new store; left disappointed. Unknowledgeable, unhelpful, unfriendly staff. Will not go back.