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November 2023 by Anna
I like the variety in this store. The staff are always friendly and helpful. I enjoyed interacting with Mary particularly. She is always ready to help and makes you feel like a friend.
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November 2023 by Dyamond McDade
Big store. They gave free samples for house made fudge and sold scoops of Blue Bell Ice cream. Beautiful store and great prices.
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October 2023 by Maurilio Valdez Jr
I went to the loose screw section and I asked the lady tending to the area for some help. I needed 8 screws so when she handed me the little plastic bag I recounted to make sure I had what I needed. She had given me 9 and I said "Oops, you gave me an extra one". She said "I gave you one for good luck, I didn't charge you for it". "Ok.. thanks ". I get to the register and the young man cashier proceeds to count each screw. "You have an extra one". ?? I started to explain and said, "never mind, I only need 8, keep the extra one. Now I'm gonna be known as the screw bandit!
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October 2023 by MELLINNA RIDOUT
My experience yesterday at this local store was warming and pleasant. Upon entering, I was greeted by the young lady at the lanes and another male employee near paint. Very refreshing!!.I walked the full store, taking in many of the nic-naks, animal figurines, and food items, including the presserves.After looking around, I had the pleasure of being stopped by employee Ms. Mary. She began to offer her suggestions for the canned preserves from the jellies and jams, to presentation ideas of them (green/red) on crackers for the holiday. I thanked her for stopping me to speak, and it turns out we had both lived in the same area of the midwest previously.I really enjoyed stopping by the store. I didn't find the garden soil I'd gone into the store to purchase (and forgot to ask), but the hometown feel and pleasant customer service draws you back.I'll have to call to confirm when the soil will be restocked. I'll be happy to return.
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September 2023 by Dawson S.
The ladies in the gift shop today were amazing! Carol was very helpful and friendly. She made us feel welcome. You can really tell she enjoys being there. When you are purchasing a gift and someone goes above and beyond to make sure it is ready to be given when we leave the store it is appreciated. This store gets a A+!
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September 2023 by Cynthia H.
It is nice to shop where there are friendly, helpful employees. Roger helped me today with a lamp fitting that I could not disassemble, then helped me locate all the parts I needed to fix my lamp. He took a lot of time to help me out with a smile on his face the entire time. Thank you Roger, you are awesome!!
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August 2023 by Jock and Cathy Irvine
I love going into this store. I'm from a smallish town in a northern state where we had an Ace Hardware, I think it's still there? So going to this Ace store is like a trip to my past. I like the beautiful big gift section which has a quality and variety of products if you're looking for something different. I also love the nostalgic drinks and snacks on offer, and of course, they have all of their usual items related to your garden, animals, and a house paint section. I'm sure I haven't touched the surface. So when I go to the post office (yes, they also have one of those!), I allow extra time for buying gifts or just window shopping.
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August 2023 by Shauntrina “Trina Brown” Brown
Visited this location after inquiring about renting post office box. After being told what is needed to verify in order to open a box rental there, I show up to 3 employees including a low level management employee named Brand that have no knowledge on how to facilitate the process. The 2 forms of acceptable identification are drivers license and lease/mortgage letter. I present my physical license and offered to show lease docs from my mobile device. In 2023 most documents are done via docusign and not having paper copies are not unusual. After I commented on how inefficient it was to have 3 employees with over 2 years tenure not be trained in this process the Brandi (low level mgr) became agitated and only agreed to seek assistance from a manager that apparently was off was to present a hard copy of lease. To my knowledge that not a requirement since documents are not kept on file. She continued to antagonize my questioning of her request, continuously display her lack of education or knowledge of policies and antagonize me. After verifying with usps customer service this is not a requirement. This further leads me to believe not only are the post office staff incompetent to their policies but Brandi was discriminating and projecting her failed responsibility to be able to do her job. I will be following up with the regional mgr/owner and filing a complaint via usps.
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July 2023 by Larry Ruch
Original review: Great inventory, but Check out staff need to learn that people don't want give out their birthdate in public. I'm obviously a few decades older than 21. I can legally buy spray paint.My Addendum after store's reply:There's a clear difference between a minor attempting to buy spray paint and someone over 60. I will not give out personal identifiable details in public to purchase something as trivial as spray paint. That's how identity theft is enabled, not prevented. Your process is FLAWED and putting your customers AT RISK. If you need to verify age, it's acceptable to ask to see an ID, but DO NOT RECORD THAT INFO IN YOUR RECORDS AND DEFINITELY DON'T ASK ME TO ANNOUNCE IT OUT IN Public (which is also rude!).
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July 2023 by Stephen Hagen
I gotta tell ya, you had better write down what it is you want before you go there, if it's more than one item you're going to forget what it was! This reminds me of an Old Town Hardware Store from back in the day. They have got so much stuff in there! You get used to the box stores and forget how the older hardware stores really were. They have all the little nitpicky things that will help you save money. Like the little rubber seals and washers for the faucets at the sink or tub in much wider variety. The box stores don't have the variety. You're forced to having to buy a whole new fixture as opposed to repairing the one you have for pennies on the dollar.There's a lot more to see than the little bit I've mentioned. It's better than people watching at the mall!
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June 2023 by Geoff Terry
Was in the store this a.m. I didn't even need anything, but I found a lot of things that I(think that I) can't live without. Marsha was especially helpful in helping me find the items I was after. I knew about their fudge, and I was okay... the, it was mentioned that they have ice cream, so I had to get out of there. Terrific experience, Would highly recommend
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June 2023 by M Downey
I love this store and shop here often. However, the last two times I’ve been in I’ve been treated like a shop lifter. The ladies in the home section are pleasant but follow me VERY CLOSELY, watching everything I do. It makes feel very uncomfortable and is making my experience unpleasant. My last two trips I’ve spent about $700, so I would say I’m a decent customer. I know they have to prevent shoplifting, but I’m sorry to say I will be taking my business elsewhere. Sad….
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May 2023 by Tammy Berger
About 2 weeks ago,my husband and I bought several items getting ready for spring. We spent a tremendous amount of money. I had bought a particular solar powered item that didn't work, so I returned to the store. I asked 2 employees where the item was located in the store. They didn't help me and I was told, "sorry I don't know what to tell you, I just work here." I wasn't offered a return. I was so furious that I left the store. I am taking back everything I bought totalling over 400.00. I would never recommend this store to anyone.
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April 2023 by Carla Cherry
Great variety of items and gifts. But some of staff is not to friendly with people of color. Does not bother me though, I have been coming here for years, before it expanded into a larger store.Follow-up: I went into this store last month and mostly everyone was so friendly, I actually felt welcomed. Ace is one of my favorite stores to shop for unique gifts and the nuts and popcorn are very good.
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April 2023 by Kelly Banks
This is an absolutely fantastic location! It had more selections than I expected! Very kind & knowledgeable staff. Many unique items with their own branding, so assuming it was made in-house. We went for a specific item that was only in stock at this location, and we will certainly continue to use this location.
