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November 2025 by davoud
Extremely disappointing experience.
There was a noise coming from my car, so I brought it here for service. The shop completely misdiagnosed the problem, replaced the belt, tensioner, and pulley—which weren’t the issue—and charged me $840. When I returned, they still couldn’t identify the real cause and were dismissive when I asked for help.
I later took my car to another shop that immediately diagnosed the problem as a faulty alternator. After replacing it, the noise disappeared completely. This proves that the previous repair and charges were unnecessary.
The entire experience was a waste of time and money. Even after giving them a second chance, they failed to fix the issue and treated me poorly when I asked for a fair resolution.
Unprofessional, careless, and disappointing service—I strongly advise others to stay away.
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August 2024 by George Weatherall
Junior rocks !!
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August 2024 by Zachary Golembiewski
Very fair pricing, detailed explanations and excellent customer service
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August 2024 by Mark Hunter
I had some major suspension work done on an older Ford Ranger pick up truck. Active Auto did a great job of communicating what needed to be done and were very efficient and professional.
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August 2024 by Sandra Prada
Great customer service awesome job
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August 2024 by Becky Cooper
First time using Active Car Care but they came highly recommended. I also recommend them highly. They sent me a quote for the work needed on my Audi. They recommended not doing a few things now. Prices were much better than my dealer. The work was done quickly. And they threw in a free oil change. I will definitely be using them in the future.
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June 2024 by L.P. AGILITI
Mel is amazing,provides our bussiness with fast and accurate service on all our fleet vehicles. Keeps our vehicle down time to a minimum which is great for our bussiness line.
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May 2024 by Susan Cochran
We have been using Active Auto Good Year for a few years now. Honest, efficient, reliable, and with fair pricing. Great place that gets a lot of business in the neighborhood. Highly recommend.
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May 2024 by Wayne T
The staff and technician were very professional and thorough with my needs and concerns. I would definitely recommend their services.
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May 2024 by Karen Bailey
Honest, good workmanship, and efficient!
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May 2024 by Loree Colon
The best! They take care of me, my car and my safety! Convenient and kind!
Loree
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May 2024 by Kevin Moss
Absolute quality work, doesn’t take shortcuts, and keeps their word on when it will be done. They do everything on my car now and I don’t even get a second quote anymore. Hard to ask for anything else.
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April 2024 by Jillian Sorensen
I wish I could give these guys 10 stars. I’ve been going here for years. They always accommodate with quick repairs, tires etc. I’ll never go anywhere else!
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April 2024 by Frank Mott
I have used Active Auto for car service and tires since 2016. They have always provided quality service and this was no exception. A tire wall ruptured and I was able to get worked in same day. Replaced all tires, did annual engine service, and state inspection.
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April 2024 by Mary Bloom
Mel and his team are always very helpful and thorough in dealing with auto issues. I have an ‘antique’ car which is particularly challenging.
