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November 2023 by ana gomez
We are trying to get matters resolved after my son’s transmission was rebuilt just three weeks ago, now he is having issues with the transmission not shifting gears properly. At first the people there were so professional, after speaking to William today at the Woodlands location it was a different experience. We ask to get a loaner vehicle and he proceeded to explain all the loaners were out. (With a very nasty attitude)That was understood but when you tell a customer you will call them back and two days have past and nothing, to me is very unprofessional and just within 3 weeks run into issue with the quality of their work. Priority, into a customer corrective action should be acknowledged, with swift response to support all needs provided, based on poor workmanship.Service: Transmission replacement
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October 2023 by Relii Cabrales
I decided to try this place out to get an inspection because my dealership's machine was down and this place had good ratings. When I came in I was surprised at how nice and clean the waiting room was. Then astonished at the amazing attention and service they provided my husband and I. Never have I gone to any shop that treated me this way so I was shocked and impressed lol. They followed up with me after the service, told me my problems and issues, sent me a full report with video, cleaned my vehicle and there was no pressure with anything. We definitely would come back and refer everyone we know here. They are doing an amazing job!
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October 2023 by Patrick Egan
I have never seen such an amazing auto repair shop. But the even more amazing part is the people who work there. They made me feel like I was the only person that mattered during my entire visit.
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October 2023 by RV RENTAL
After moving from Arizona and bringing my truck here, I wanted it checked before a long drive. Ford gave it a thumbs up, but halfway through my trip in New Mexico, the check engine light came on, and I discovered they hadn't put my air filter back in. In Houston, I came to Adams, who secured my filter and found an oil leak.Rather than rushing into costly repairs, they suggested a clean and dye procedure to pinpoint the issue. Following this, they determined it was likely just spilled oil from previous changes. They even invited me back for a recheck, and they still couldn't find a leak. I appreciate their honesty and not pushing unnecessary services.I also discussed my RV with them, and they recommended a reliable service center since they don't handle RVs. These guys are genuinely helpful and professional. I'll definitely be back for my next oil change. Thank you Luis and See you soon, Adams Automotive! - RV Travel 4 you
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October 2023 by Richie S
I’m between 2-3 stars for Adams Automotive. They were not truthful with me with the status of my vehicle. I came in because my steering was having issues and I am from out of town and felt very unsafe trying to drive back home. I am perfectly fine with work taking longer then anticipated, but I wish they were honest to me about them. I was told the car was finished and they only needed to test drive it, so I went ahead and took an uber to the shop to wait for it, and it turns out it had not even been started on. They did not tell me that, but I could see my car was in the parking lot and the old rack and pinion had not even been removed yet. Once they realized I was there and camping out in the lobby they started working on it. I recommend to them to be honest with their customers about progress of the vehicle. As an out of towner I had no where to go and would have liked to know the status so I could plan accordingly. If they don’t know how long it will take, just say so. Also a business can charge what they want, and I guess you pay for the convenience of being open 7 days a week, but $2300 for a rack and pinion and power steering system flush is a bit pricey.. perhaps I’m wrong. Otherwise the staff was nice and the shuttle service was nice.Service: Steering & suspension replacement
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October 2023 by Michael Q.
I had an excellent experience at this auto shop. I needed a new battery on a Sunday at 8 am, and they were the only place open. They even provided a shuttle service to get me home. Within 30 minutes, they called me with a price estimate and assured me they would inspect the rest of my vehicle. They promised to have it ready, washed, and vacuumed by noon. I was thrilled that I could have my car ready for work on Monday after going in on a Sunday. Great service and convenience!
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October 2023 by Karine Z.
They are dishonest and rude. Don't trust their fake asked for reviews. Look at all the real ones everyone says the same thing! Thrives and dishonesty
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October 2023 by Luis A.
THE BEST operation in town, if not the country. Reasonable, Reliable and Responsive. You have 24/7 access to the best team in Houston and the dial of a number, can't beat that!
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October 2023 by Chris W.
alot of 1 stars. wonder y too big maybebigger not better............................................
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September 2023 by Deborah Miller
AWESOME SHOP!! Thank you Adams, for getting my vehicle back on the road asap! Quality Care & Customer Service is what you will receive at Adams. I am always greeted with a smile and by name. Adams is NOW my family vehicle repair shop! A Special Thank You to FELIX, you went above and beyond to assist me with my vehicle today thank you!!
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September 2023 by Gary Patel
If I could give them six stars I would. I was traveling with my service dog when our air conditioning went out. Glen rearranged his schedule to get me taken care of in a very timely manner. Very much appreciated! Will recommend them to everybody I know!Service: A/C installation & repair
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September 2023 by Cassidy Odom
After what could have been a very troublesome and disappointing experience, Adams Automotive went far above and beyond our expectations regarding vehicle repair to make sure our customer experience was positive. In an industry and time where it seems rare that businesses truly put the customer first, Adams Automotive certainly proved to us that they truly care about customer relationships and treat their customers like family. We were sincerely moved by their understanding and action to do business the right way and make sure we were more than just satisfied by their service. Thank you to Justin and the Management at the Blalock location as you have truly inspired us.Service: General repairs & maintenance
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August 2023 by Katrina Dibala-Blair
UPDATE:Adams still provides the best customer service ever. I will recommend this automotive repair place to anyone who asks or doesn't ask. They stand behind their work and will do their very best to correct any thing that does not meet the customer standard of repair expectations. Still pricey but you get what you pay for.For me, Adam's is a bit pricey. However, their quality of work and customer service are top-notch! When they have inspected my vehicle, which is every time I take it in (state inspection, brakes, anything), they look over the entire vehicle. If they find something that needs attention, they point it out. There is no pressure to do the recommended repairs they bring to your attention, but of course you can if you want. For me, they have provided shuttle service to and from so I don't have to wait in the lobby while they repair or service my vehicle. I am sure they shuttle others as well. I highly recommend Adam's Automotive. They have a long-term customer in me.
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August 2023 by OSCAR H. DELAGARZA JR.
This place is Odd. This place is confusing. I don’t understand how this place exist. Adam’s Automotive actually takes GREAT care of your car needs and I know that sounds like a oxymoron but it’s true. An Automotive shop that gives more than it takes? Very weird but it’s a fact. I went to get an alignment but left as a loyal customer. I went through a tour of the place to learn about their history on how they started. Their shop is amazing and this is coming from a mechanic enthusiast. They offered me a free ride home while I wait for my car. They washed my vehicle? The service is like no other. Excellence is how I describe their culture. I would love to meet the owner and congratulate him and building an amazing culture. Billy is a stud and he is surrounded by other great men in the office lobby. Everyone was friendly and made me feel at home. Congratulations guys y’all are killing it!!! See you soon.
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August 2023 by Jared Holley
Adams Automotive is an absolute gem! From the moment I walked in, I was greeted with genuine warmth and professionalism. The staff's expertise is second to none, and they effortlessly addressed all my automotive needs. Their attention to detail and commitment to customer satisfaction truly set them apart. My vehicle now runs like a dream, thanks to their skilled technicians and top-notch service. I can confidently say that Adams Automotive has earned my trust and loyalty. If you're looking for a reliable and exceptional automotive experience, look no further than Adams Automotive! They've certainly won a customer for life.Service: Steering & suspension repair
