-
November 2024 by Honey Bez
If I could rate this branch 0 stars I would.
Very rude and unprofessional especially Jose Cardenas.
-
August 2024 by Dana DuPlantis
Staff is rude, slow and very unfriendly! Will not be back to this branch will instead drive over 10 miles out of the way for better service!
-
May 2023 by Lisa Merkl
The drive-thru at this Amegy bank is very quick and conveniently located. The tellers are always very nice.
-
January 2023 by K J
Stood in line my entire lunch break. They called out people who obviously must be rich to skip the line. Alberto allowed his ONE coworker to tackle the line until the rich guy they allowed to skip the line complained. Never again.
-
December 2022 by CG H.
I bank at Amegy and this branch is close to my house. It's frustrating because I want to like my bank but over half the times I go to use the ATM here it is either broken or out of cash.
-
October 2022 by Chris Campbell
I didn't go inside the bank.
-
August 2022 by Khristen L.
I've been an Amegy customer for a few years and utilize different branches. This one isn't the closest to my work BUT it's def my fav. Great customer service, friendly and accommodating. Recommend.
-
March 2022 by Tameka Bryan
I've been sitting at the bank trying to make corporate deposit for 30 min. 3 people have ce on gone on their deposits. I ask the banker how long and she says you have many deposits. I have 6 deposits it took 30 min as she casually danced around and showed no general concern to assist me. Now I'm at 40 min this is 5he worst customer service at a bank I've ever encountered. Not to mention the Audi and F350 were served promptly
-
December 2021 by Dee Marshall
Usually always can get balance for my card via calling it in here at this bank since I work during bank hours. I called to get balance today and spoke to a gentleman named Ariel and all the sudden I can't get the balance from him and was told I need to find a way to get to bank. Very rude and stressful during these times of uncertainty.
-
January 2021 by Chiraq Dee
Usually always can get balance for my card via calling it in here at this bank since I work during bank hours. I called to get balance today and spoke to a gentleman named Ariel and all the sudden I can't get the balance from him and was told I need to find a way to get to bank. Very rude and stressful during these times of uncertainty.
-
November 2020 by Bonnie Lugo
This bank lacks customer service...even their hours of operation reflect their unwillingness to consider their customers' needs...9 AM - 5 PM. They can't stagger employee hours to remain open until 6 PM so working individuals can take care of their banking needs? Additionally, I recently tried to deposit a check, but they won't accept it because it's over MY limit???! I should be able to deposit any check and possibly the bank may need place a hold on distributing those funds until verified; but NO...they won't even accept it! I'm now looking for another bank.
-
October 2020 by Houston TX.
Manager refused to accept my government issued ID. Proved qho I was with my social, mothers maiden name, address and phone number. After showig gov ID and answerimg all security questions, manager refused to let me have access to my own cash. Pethetic
-
May 2020 by Reva B.
I do not like this bank, nor do I like it appreciate the service I have received here. I am closing my account today and am being questioned like a child by Ariel, an account manager I'm assuming. It is soooooo frustrating dealing with him. What I don't do is go back and forth with people and this is consistently testing my patience. Ugh, so glad I'm leaving today. I will say that the branch manager, Arthur, was polite and professional when I had to speak with him after 2 failed attempts with the branch tellers, but I'm not changing my rating because the overall vibe here sucks!
-
December 2019 by Marina
The web site is very hard to navigate. The App is even worse! And whenever you need something and call the customer service, most of the time they can't help you and send you to go to a branch.
-
December 2019 by External Affairs Houston
Manager refused to accept my government issued ID. Proved qho I was with my social, mothers maiden name, address and phone number. After showig gov ID and answerimg all security questions, manager refused to let me have access to my own cash. Pethetic
