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December 2023 by Bryan Morris
Bria was very helpful! I had a Aerie return I brought to the American eagle store I asked an the guy for help and he told me I had to “take it to the other side of the mall to the aerie store” I was confused because I have done aerie returns here I asked the girl at the checkout for help and she returned my items for me she brought it to my attention that I could return aerie items at any American eagle so I knew the other guy was just being lazy thanks Bria!
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December 2023 by M W
I went in on 11/27/23 to purchase some jeans. I used to shop at the American Eagle stores when I was in Florida, so I knew that the brand of jeans were superior to others in style and quality.The employee that was working the register that day, Erick C, was so courteous and kind. I was having some trouble with my AE Card but he took the time to help me figure it out which helped me not feel so flustered. He was pleasant, he was helpful, and if more people acted like this where ever we went, the world would honestly just be a better place. Definitely going back! Thank you Erick!
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November 2023 by Angie Solo
Staff was super helpful and friendly helping find our size and the right style of jeans we were looking for
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October 2023 by Angelina Solomon (Angie)
Staff was super helpful and friendly helping find our size and the right style of jeans we were looking for
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August 2023 by Ashley
Rude Customer Service from SierraI asked you a simple question, and she responded with a sarcastic answer.I asked her about the promo they had for the store since i was purchasing a DENIM skirt and the promo said “all denim and ….” so i still asked her if the skirt was part of it since the SKIRT IS A DENIM SKIRT lol she said it wasn’t part of the promo with a rude and unprofessional tone even after it says it in the sign in the entrance of the store which said all DENIM lolRegardless if it wasn’t part of the promo y’all need a better manager with a better attitude. Embarrassing.
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March 2023 by Chandler Flouer
This store was very welcoming there where two girls who helped me this morning who where able to help me find what my wife and I came for the staff was nice and sweet compared to their aerie store where we had a negative experience will be returning to this store
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March 2023 by krizia kathrina Cobarrubia
It’s not 7pm yet and they locked the doors
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October 2022 by Nahlia Connor
Wish I could give them more stars the girl with tha glasses running the fitting rooms was so sweet and the black girl at register was also really nice their presence was a relief a lot of stores in the galleria have employees with bad attitudes but they were amazing!
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October 2022 by Maria Hydro
Went to this location around 5:30 today the young lady at the counter with the braids was very kind she helped me get into a fitting room when designated employee wasn’t there she also help me find my $5 reward in my emails I appreciate her patience!
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September 2022 by Dirk Chan
Me and my wife were shopping at the Aerie store in Galleria Mall Houston today afternoon. First, when we walked in the store, 4-5 staffs grouped together, and no one welcomes us. I was thinking they might having a small meeting or briefing there. But NO, They just chilling and chatting.Then, my wife went to the bras and undies area, looking for some undies. my wife is 9 months pregnant, and she was bending down and squatting down to look for her size in the lower shield. We have been there for over 10 mins, and none of the staffs came over offer any helps. I’m very sure they saw us looking for something, but just ignoring us. I got no choice, then go asked a staff for checking sizes.At the end we ready to check out, the cashier was busy with her phone and didn’t realize we were waiting for her, until other staff calling her to remind her. Yes, she’s nice and helped us with what we needed. But it’s still not professional.The Aerie store is always my wife’s favorite brand, she always likes shopping in the store, enjoyed the good services there. I just can’t believe that we had a such bad experience at this popular location today. I strongly suggest the managers pull up the camera and see what I’m talking about. Please arrange a serious meeting and improve the services!
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August 2022 by Neha Kumar
Maybe the worst Aerie to exist in the US. The workers are rude and judgemental. Save your time and either shop online or just go to a different Aerie.
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July 2022 by Eva Gamboa
Jean are the Best!
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May 2022 by Dakota Chavas
Cashier was very rude. Refused to enter my information again after it not showing my account. I know I have an account and would not try again. Very short with me.
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April 2022 by isabella g
Cute store but their lingerie/swim is not large breast/body friendly! This store is for tiny and petite girls…it’s 2022 do better !
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February 2022 by Nate Church
I’ve had a certain pair of American Eagle jeans for over seven years. They are still comfortable, fit, with no major problems. Regardless of what era this brand is popular, they do make high-quality clothes that last a very long time. I’ve had a good experience with them every time I shop there and would recommend them for anybody looking for a decent place to shop for clothes.
