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January 2024 by Andrew Scheller
The online rental process was fast and efficient and Brenda and Perla were super helpful and friendly making the in-person tour and move-in experience a great one.
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January 2024 by Ryan Romig
This storage facility has been part of my Houston experience for 10 years. Always clean and staffed with helpful staff. Miss Brenda has been great as I grew from one unit to 3 and them back down. I always feel welcome, never any trouble.
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January 2024 by Greta
The manager Brenna is very helpful and super friendly, definitely will use this service again! :)
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January 2024 by E Munoz
Great customer service provided by Brenda!! Even though I walked in right before closing hour she was delighted to assist me with my reservation. Thank you and Happy New Year!!
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December 2023 by Helen Thinh
5/5 This facility is very clean. The move in process was super simple and fast. Thank you Brenda for helping me find the perfect storage size.
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December 2023 by DJ SHORTY
The manger Brenda was amazing so is perla they know the storage business thank you for helping get into that amazing unit
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November 2023 by Rosemary Droxler
Very accessible and very clean. Friendly front staff. Would have given 5 stars, but they had no small dolly available to help with box moving. Even if they had to lock it away out of business hours, would be a great help. As a single woman, a dolly is greatly appreciated.
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October 2023 by Leticia Gonzalez
Brenda great service very Nice took her time and explained evererything
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October 2023 by Carrietta WEST
Had 2 weeks of bad service with Public Storage. I called Go Store It arrived at 5:00 and was out by 5:20!!.. The managers Brenda and Pearla are super sweet and so professional…
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October 2023 by Randall Jones
I absolutely love this place great to start things you need and Brenda the customer service she showed me was awesome
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September 2023 by tomiko w
Excellent storage facility. Brenda and Perla are always helpful and kind, facilities are very clean and secure, and easy to access when needed. Highly recommend.
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August 2023 by Olga Falcon
Great customer service thank you Brenda and Perla
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June 2023 by Tanya
We have an indoor storage unit. The hallways are clean & well-lit. We like that there are cameras on the property. So far, so good.
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June 2023 by Gamaliel Reyes
I use the storage for like 3 years and change ownership now price increases to often and they find ways to charge more every month.
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June 2023 by Lorin F.
***Initial review just after moving in 4 months ago.A day ago I put in a reservation to move the contents of one of my storages to a bigger unit and in the same day I went to get things moving and found it to not be up to my standards. A day later I came across GoStoreIt which was a lot closer to another storage of mine as well as close proximity to a store I have a habit of impulse buying from and crossed my fingers hoping this would be the one. From the 5 stars I gave it the cat is probably out the bag that I went with the location. I always prefer a location where someone lives on property, as well as security cameras for added security. The team on site offered me the best customer service I could ask for in a time where customer service has truly been lacking. Thank you for the effortless transitions at the start of my day! If you guys ever see this remember "Happy Shopping!"***Update June 10th, 2003Unfortunately, things aren't as great as I would like them to be. First let me say that all that I'm going through is due to me not paying my bill on time. I planned to stop by Saturday to inquire about an additional unit or to swap out my smaller one for a larger one but I would like it in the same building so I could then move another unit that I have at another place to this storage and have all my stored items at one location. It's the 10th I'm running in the office to apologize for the hassle and see if I could possibly get a unit and pay the bill. I walk up to the door, and it's locked. It's dark so I figure I'll go attempt to use my entrance code on the gate and locate the employees on the property someplace. Since I'm late the code directs me to see the manager, which is impossible with no one being inside. There is a letter on the door that tells you they will be closed Sundays and Thursday's as well as a clock saying they will be back at 8:30 well it's 11:30 so that time has come and gone and I figure the clock was set to that time Friday evening after they closed because Saturday is the only time that they open at 8:30. I go online and make the payment thinking it may give me access to my storage but no luck so I call customer service who sees that I am current and states she is sending a notification to the management team who will reach out to me. I ask questions to give me some type of idea of when I'm going to have access to my unit and I'm only met with a response that "I don't know I'm not at that site" and a response like that just tells me that this person isn't trying at all to help me so I ask more direct questions to see if it's customary to add locks on storage units when the bill isn't paid because at this point I'm not sure if my unit has a lock because I've never been at this point and again I'm met with the I'm not at the site answer. Then I asked about there being locks on my unit and now she said yes so, I ask why she couldn't just say that when I asked instead of saying she isn't at the site, or that she isn't aware of what the customary procedure is? So, I begin to speak and the customer service agent beings into this scripted speech and I angrily ask if she would not talk over me while I'm talking. She tells me she is hanging up now and does so. I call back again enter the info at the prompt and once connected I'm instantly hung up on.