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April 2024 by Jamie Watts Sample
I love coming here because of the deals but as far as customer service no. I’ve been calling since last week and even this week and I was told my glasses wasn’t in. My husband goes today and was told my glasses been here. Horrible communication skills and customer service to whoever handles this situation. And if my glasses been here why I was told they weren’t.
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January 2024 by Maricela Diaz
Best place to go for your eyes!
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January 2024 by jose Euceda
Very bad experience I do not recommend it
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December 2023 by Lance Nagayama
DO NOT USE or go to the SILBER & I10 LOCATION in HOUSTON, TEXAS. The good- the Optometrist and front desk are friendly and helpful. The TERRIBLE- THE MANAGER, THE STORE STAFF UNDER HER. I have been a repeat customer at that store Round Rock. Purchased glasses for my family and myself, and my contacts. The GALL OF THE MANAGER FOR HER BEHAVIOR, RUDENESS, LACK OF ACCOUNTABILITY IS UNACCEPTABLE AND UNPROFESSIONAL. SADLY THE POOREST LEVEL OF SERVICE I HAVE RECEIVED EVER FROM THIS COMPANY COMES FROM THIS STAFF. AVOID AND GO ELSEWHERE!!! YOUR MONEY, BUSINESS, TIME WILL BE APPRECIATED ELSEWHERE!!!
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December 2023 by Stephanie Milla
Jackie gave me the most amazing customer service! She was the sweetest!
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December 2023 by Lourdes Cook
Awesome, I wish I would have taken the person who helped us, she was so sweet and professional with me and my mom. Thank you.
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September 2023 by Diane Serat
It was a good visit, as we are new and the Doctor was great with my Husband eye exam, and the friendly people were awesome, the two that stand above the rest for me, was Ms.Kendra welcoming me into Tx, so kind and caring, and the Ms Andrea that went above her job and call me a ride with uber/ lift, was just the best.. thank you ladies...this location rocks.... Diane...
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August 2023 by christino sabu
Had a good customer service experience.Stephanie, the general manager, explained everything clearly and was very helpful.
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August 2023 by TT Watt
Had a very pleasant experience at this location! Everyone was very friendly and I was very happy with my exam. Highly recommend them!
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June 2023 by Gregorio Gaspar
Had my eye exam and that was good but I had them work on my Versace shades they said they now work on Versace and gucci and we’ll I’m disappointed when I went in to pick them up the shades arms were like someone had stretch the glasses to the point to almost break them so the young lady tried to size them up for me so they could fit I saw that it was getting better but no they said that one side of my shades was going to be lower than the other one because of my prescription ? ummm ok so since they wouldnt stand straight she put some things so my nose could hold them from moving one of the lenses wasn’t even in right …. I just left before they got worse but now I notice the arms are no where near straight! Men I I’m disappointed big time now I might have to pay to have them fix or something
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June 2023 by Iliana A.
good prices & helpful staff. the waiting time is sometimes long, but understandable. they are helping other costumers with questions. 10/10 recommend! also, get the membership it's definitely worth the price for what you get.
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June 2023 by james townsend
Me and my wife had a awesome experience in the office today. Dayra was very knowledgeable about product. Able to explain what each product was and what it meant for us. Kenya was also a blessing to us as well. She made us feel welcome and a part of her beautiful family. We will definitely be going back to store#5849 America Best James and Angela Townsend
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June 2023 by Ana Solorzano
Staff is very nice and professional highly recommend. Will definitely continue coming here for my yearly exams.
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May 2023 by Gemma Asteriou
Thank you Jacqueline and Hector for the wonderful service you both provided this morning. Both of you were so helpful and accommodating. The glasses chosen by Jacqueline worked well and the student loved it. Thanks again, you guys are amazing!!!
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April 2023 by Collette Pore
I appreciate the excellent customer service. I have been disappointed with every new pair of glasses from other places. My kids would always laugh at me because my glasses where so big. Come to find out I needed to pick from kids glasses because my face is so slim. DUH!!
