America's Best Contacts & Eyeglasses provides helpful, knowledgeable, and professional service. The staff and doctors are frequently described as great, excellent, and terrific, taking time to explain promotions, details, and concerns without pressuring sales tactics. Many employees receive high praise for their customer service, sticking with customers through problems and helping them pick out glasses efficiently. The business is noted for being handicap friendly and offering a great selection, with incredible value including deals for multiple pairs of glasses for less than two hundred dollars. However, experiences can vary. Some reviews indicate issues with the optical lab, reporting incorrect prescriptions that required multiple returns to correct. A specific manager was criticized for a poor attitude and quickness to offer a refund instead of resolving the issue. Additionally, some customers feel the eye exams should include dilating the eyes and measuring the face for glasses, services they believe are missing. Despite these occasional problems with the lab or specific personnel, many customers are extremely satisfied, recommend the store, and return multiple times because of the helpful employees and great value.
