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February 2023 by Helen H.
Incompetent employees. We went in to start a new wireless plan and were given a set amount of what our monthly bill would be. Then we get our bill and it's double what was promised. We went back and she claimed to fix the problem but then I end up calling customer service multiple times and it never got resolved because that initial employee put my family on a business plan instead of personal home use. Anyway long story short, we switched carriers.
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February 2023 by Dennis P.
This store totally wastes your time. I explained my problem, they said they could not help me and sent me to a "CORPORATE" store 5 miles down the road. I arrived at the corporate store and received the same answer. I wasted gas and time doing this. Save yourself time. CANCEL AT&T.
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January 2023 by Margarita Rojas
(Translated by Google) What a bad service I would never recommend it, they take your money and they will make the contract and they tell you that the boxes will arrive and then they activate them and they never send them to you and you suspend the service and they tell you that in two or three days they will reimburse you but when you call they tell you that you must wait 15 after a month and after two to three months hahaha because they don't tell me to give them the money so I stop calling that big company that gives color for about $100 never take advantage of hiring this service(Original)Qué mal servicio jamás lo recomendaría te quitan tu dinero que disque te harán el contrato y te dicen que te llegarán las cajas y que luego te las activan y jamás te las envían y suspendes el servicio y te dicen que en dos a tres días te reembolsarán pero cuando llamas te dicen que debes esperar 15 luego que un mes y luego que de dos a tres meses jajaja xq no me dicen que les regale el dinero así dejo de llamar que gran empresa que se da color por unos 100 $ se aprovechan jamás contraten este servicio
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November 2022 by W S
Horrible service. All of our devices buffer, to include our security services. REGRET.
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July 2022 by Thomas Mischler
I spent 10 months in an apartment in Houston while working there, and signed up with AT&T because a CSR with the complex recommended them. I moved out in early June, 2022. I tried my best to cancel the service, but the only way AT&T will allow you to cancel is via telephone, and there is an hour or so wait to do so. I left the equipment with the office of the apt. complex when I left, and they said that's fine. It's been a month, and I just got another bill from AT&T.I have to say the service wasn't horrible - there were outages now & then, but that's normal these days. It's just their "customer service," the goal of which appears to be to prevent you from canceling the service so they can just keep on billing you forever.
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May 2021 by Zareh Aghajanian
I’ve been out of service for four days being left in a hamster wheel. I gave you guys fouurrrr days. Those who are thinking about switching to AT&T, I have one word for you. Run!!!! DO NOT Get their service. Horrible customer service. I wish I can give a negative 10. Someone needs to keep them accountable.
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May 2021 by Arthur Miller
Would be nice if the Fiber department wouldn't run the main HUB in someone's back yard so we wouldn't have to wait for that homeowner to be there so we can get a line ran to the house. Long story short, tored of waiting and getting xfinity
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May 2021 by Amberina Samkro
Terrible service no connection we call write not responsive rude on top but they know how to charge our account we just noticed $85 a month ridiculous sent 2 emails and 3 PHONE calls no respond we must move anybody any recommendations? We will appreciate 77079 area
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April 2021 by Kimberly Izundu
Internet is horribly slow. A rep came to the home selling services and pulled up my account and told me I was paying more than the services was currently priced, and that I should call to have someone upgrade my service. When I called they seemed like they didn’t know what I was talking about and quotes different prices than what the rep had already told me at my home.
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June 2020 by Burt Rosenbluth
AT&T internet speeds are among the worst I have ever seen and there are many times during peak hours where we simply give up trying to stream anything or even just surfing. Half the time we turn off the wifi connections on our phones so that we can use cell data in our own house.
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June 2020 by Elizabeth Lucero
Awful customer service, never can get a hold of someone that knows what they are doing. Also almost every CSR doesn’t speak English well, so I couldn’t understand them and they couldn’t understand me. Every call I made was over an Hour on hold then another so they can try to solve my issue. FYI: they never solved anything.
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June 2020 by L. B.
Horrible customer service/sales team. Explained to rep several time we just wanted internet but he continued to try and sale us tv and phone services. Based off of the reviews I have read here I am glad we cut that setup short. We will be looking elsewhere for services.
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June 2020 by Terry Jones
Cause all services are meant to mess up
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June 2019 by Joseph Bush
Been having it for a week now and it’s already horrible. Network is horrible can’t connect to anything. I have to connect my personal hotspot just to watch Netflix. It’s sad almost every channel is a paid program like it’s so stupid. Xfinity is way better and more affordable.
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June 2019 by Texas power Electrical
Slow internet, they have the worst customer service they always over charge you my plan was of $70 for internet and cable and they never charged me that every time I will call and ask they will bring different excuses my bills were from 95 and went all the way to 150! WORST COMPANY !!!!!
