The AT&T Store in Houston offers a variety of phones, tablets, smartwatches, and connected devices from popular brands, along with flexible wireless data plans. Customers appreciate the availability of prepaid plans with no annual contracts and unlimited data options included with AT&T's nationwide 5G service. However, experiences at this location vary significantly. Some customers report excellent service from knowledgeable employees, particularly praising staff members like Miguel and Omar for their professionalism and ability to assist with various needs, from billing questions to trade-ins. These employees are recognized for their attentiveness and expertise. On the other hand, there are negative reviews highlighting instances of poor customer service, where staff were perceived as unhelpful and rude, particularly in handling technical issues. Additionally, some customers faced problems with service interruptions that affected their ability to make payments. Overall, while many customers commend the store's staff and cleanliness, experiences can differ greatly depending on the specific interactions.
Rubi was absolutely amazing!!!! I live 3 hours away, and due too dropping my phone in a pool the night before I needed a working phone ASAP. Rubi was knowledgeable and patient. She was able to get me in and out while juggling other customers. Go see Rubi!
June 2026
I would like to say that this is a great location in k.B chick , his time and went above and beyond to make sure that my situation was corrected. Thank you
December 2025
Melanie was incredibly helpful dealing with a difficult (now) ex-carrier and getting us on to AT&T!!
