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August 2025 by Azizullah Noori
I am very unhappy with the extra money.
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August 2025 by Rosie Mendoza
Hello! My experience at this store was amazing! Lucio was very helpful, tentative and patient with all my questions! Thank you again!
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July 2025 by Frederic Caron
Andrea did a great job helping me solving issues, in a very professional manner. She took the time to fix problems other associates created (online customer care - extremely rude and totally helpless) and went above and beyond. Highly recommend.
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July 2025 by Michelle White
I was not greeted warmly. It seemed like I was a bother. The rep I spoke with was not very knowledgeable and the ones she asked for help from didn't seem very knowledgeable so much so that I requested to view the info they spoke about so I could read the details myself because they seemed unsure. Then, after making a decision I was told I would be charged double taxes if they did it in store but if I did it online it would be cheaper. So I sat there and tried doing it online then online it said my number was not eligible to be used. So I showed it to them and they said it was because Cricket is a subsidiary of AT&T so they probably can't port the #. So, I said ok and cancelled it and went to T-Mobile. When I went to T-Mobile long story short AT&T did port my number and set up an account and now they are telling me I have to pay to activate the account so I can have a pin # in order to remove the port out protection so that I can port my number to T-Mobile. I spent the ENTIRE day from around 11:30 am- 7:30 pm going back and forth from AT&T to T-Mobile trying to get this taken care of and it is still not fixed. I am beyond irritated.
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July 2025 by Carlo Powe
Kevin P. was excellent to deal with when he helped me to replace my broken phone. He was informative and he patiently answered my questions. It was a good experience.
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July 2025 by Cesar Samaniego
Luis Sales Rep At ATT, on Westhimer.. was very Professional, he took the time to explained everything about the new phone... he explained every detail about the plan and options...
VERY SATISFIED WITH LUIS CUSTOMER SERVICE...
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July 2025 by Randi Schramm
Kevin was great, such a big help
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July 2025 by Cliff Divin
Will the manager is very polished professionally, and Great Team at the store!! Super helpful...
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June 2025 by Nhu Nguyen
There are only 2 people working at the store. Came and waited for almost an hour and get no help. I have been to multiple stores but this is the first time I had to wait that long. Understood that they are helping other people but really they can’t speed up or offer some other solutions. There are 4 or 5 people after me and still waiting. The people working here taking their sweet time talking and chatting to the customers. Maybe if they focus on their job, it will get faster.
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June 2025 by Reagan Jordan
Ricardo was my customer service representative while at AT&T today. He went above and beyond assisting my wife and I in adding a new phone line to our account for our daughter in doing so he assisted in child proofing the new phone. Ricardo stay at the store assisting my wife and I an hour after the store closed. I have never received such great customer service from an AT&T representative in my 30 plus years as a customer. My wife and I are very thankful for him, his patience, knowledge and A1 customer service. Thanks again Ricardo!!!
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June 2025 by NGOC B.C HUYNH
I just want to extend my appreciation to Luis at the AT&T store located at 11805 Westheimer Road Suite 350 in the city of Houston, Texas for the amazing experience during my recent visit. Luis' patience, professionalism, and deep knowledge has turned what could have been a stressful process into a smooth and even enjoyable one. Luis took the time to carefully explain every detail, answered all my questions, and ensured that everything was set up perfectly as it should be. His calm demeanor and commitment to excellence service truly made a difference and a lasting impression. Thanks to Luis, what seems like a complex and frustrating situation turned into a seamless and memorable transition- He is truly a difference maker and a problem solver. Thank you. Thank you. And thank you.
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June 2025 by Honey
Very poor customer service. Mostly young males who are very inattentive to your needs, unprofessional, constantly scrolling on their cell phones, talking over your head about the new Nintendo Switch. Please do not visit this location if you really need help.
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June 2025 by Gabby Rodas
I had a very upsetting experience at this business due to the behavior of the manager Will , Will. Not only was his customer service unprofessional, but I also witnessed behavior that came across as discriminatory. He treated Spanish-speaking customers differently, showing clear discomfort when handling their items — almost as if it disgusted him.
This kind of behavior is unacceptable, especially from someone in a management position. All customers deserve to be treated with respect and dignity, regardless of their background or language. I will not be returning, and I strongly urge the company to take a closer look at how its staff is treating people.
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May 2025 by Omkara Foster
Amazing store the staff is very helpful and friendly !!
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May 2025 by tyler bush
Derrion was super helpful with my phone upgrade and helped me transfer my info over + installed my screen protector that I bought in store.
