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August 2025 by Alice Denson
Dylan was a very caring young man that fixed my voicemail.
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August 2025 by Annie Monteiro
My Representative, Dylan, was the best. Informative, patient, client-friendly and worked to resolve three issues in a timely manner.
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August 2025 by Charlotte Carter
I cannot say enough good things about the people in this store. I had the most unbelievably difficult phone situation to deal with that required hours from three different associates that worked there, and let me tell you. AUSTIN, ERIC and MARCEL went ABOVE and BEYOND to help me out over three different store visits. I can not say enough good things about these people. Don't mess with those little dinky retail stores. Stick with a large and extremely professional CORPORATE STORE like this one. It will be well worth your time and money. Thank you to all the guys that helped me and my friend, Maxine. I am forever grateful.
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August 2025 by Cristyle Thomas
Love the store. The employees are nice too😝
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August 2025 by Short Stuff
Eric is always great! He has helped us the last 3 times we came in. He listens and makes sure he understands. He's very patient and explains things well.
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August 2025 by Thai Tran
Terrible customer service
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August 2025 by Shon Ballard
Austin greeted me at the door. I was not in a good mood because I had broken my phone. He cheered me up and true and help me with my problem.
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August 2025 by Reggie Walters
Give Eric boutte a raise ! I was being finessed by a different sales rep that charged me money and messed up my whole account but Eric saved the day . Great customer service and was able to keep me as a customer because he made sure everything was okay . Thanks again !
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August 2025 by Ashley Wright
Thank you so much for your patience and assistance with my grandfather's phone.
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July 2025 by Floey D.
Excellent customer service. Daniel was very helpful and patient with my husband and I .
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June 2025 by Chris Lewis
Review for AT&T Store – 13341 Westheimer Rd., Houston, TX 77082
I am extremely disappointed with the experience my wife and daughter had at this AT&T location. A representative by the name of Ryan was not only unhelpful but also shockingly rude. He raised his voice at them in front of other customers and showed no willingness to assist with their needs.
As long-time T-Mobile customers looking to make the switch to AT&T, this kind of treatment is deeply concerning. If Ryan is the face of customer service at AT&T, it certainly gives my family and me serious doubts about moving forward with this provider. Respect and professionalism should be the standard—not the exception. I hope AT&T addresses this issue and holds their staff to a higher standard of conduct.
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June 2025 by Farouk Ben
This location is among the best, had a great visit from arrival to final check out, Etic is super focused on his customers , he has great skills to deal with any customer and good listening , he provided all type of answers I could think of during my visit related and did a great job to convince me ti switch from a competitor to ATT
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June 2025 by Gee George
Even if too many customers Wait long to get service attention
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June 2025 by Jonathan Davis Jr
TERRIBLE customer service !!!!!! The white guy with the beard , i wish i got his name , was super rude to me !!! He did not try to help me at all and had a really smart mouth ! I was coming in to see if they would still give me trade in credit for my phone even though it was after 30 days and he was sooo stand offish and was like “you need to take that up with customer loyalty” , no help at all.
This location should be ashamed having customer service reps like that !!! Ruined my day.
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June 2025 by Mike Kaabi
The staff at this location are very dedicated and polite and patiently carried out our line transfer. Thanks to RACEENE A
