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March 2025 by Carol Estrada
The employees at this location are so slow, unprofessional and they look very
unhappy to have a job !
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March 2025 by Olivia Pryor
They mailed us another router (which we did not need) and a letter stating that if we don’t return the old router and cables in 21 days we will be charged $100+. I take the old router and the cables to the store to return and they tell me they can’t help me, only UPS or Fedex will accept the return? What an insane business model that just created work for me as a customer.
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March 2025 by Paula Peña
The service is horrible, I was attended by a young lady who does not speak Spanish and since I wanted better information I asked her if someone who spoke Spanish could assist me, next to me there was a young man who heard us (this young man works in the store) he asked me what I needed but then he received a call and started talking on the phone and left me alone, waiting for him, then another young man appeared who in addition to being very rude told me, why had I not bought the cell phone with them, why had I bought the cell phone with Apple, nevertheless, he took my cell phone and returned it very bad-tempered, at that moment I told him that honestly I preferred to leave the process there and I went to another store, the service is the worst, please if any manager reads this, start a search for new staff, because the service is terrible and very rude
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November 2024 by Alfredo Islas
I've been to this location ever since joining the AT&T team. I have never had a problem with the staff.
I can attest, they have always been a great help until today in dealing with a young man named Robert. Coming home from work i stopped to ask questions about my bill and storage on my phone.
EVERY answer he gave me was "I dunno." Every answer.
Horrible customer service.
Hopefully I can go sooner to deal with the day shift.
Do better please.
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November 2024 by Kayla Conley
Terrible customer service.
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October 2024 by Dayana Gutiérrez
The customer service for my experience was terrible, the employees took a long time to serve people and it is not because they were busy just because they were sitting talking on the phone
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June 2024 by Matt Gomez
Johnny Saravia helped me get a great new phone!
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June 2024 by MIMI HI
Excellent service from your staff
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June 2024 by Andrew Hubb
Friendly and knowledgeable service.
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June 2024 by Rebecca Robinson
The customer service in this store is outstanding! Everyone was friendly and went out of their way to help me resolve my issues.
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June 2024 by Ricky Ashar
One of the worst experiences while trading in a phone specifically the manager, Isaac Thompson is incompetent and lazy.
He has no understanding on how to deactivate a trade-in phone before issuing a new one. I had to tell him how to do this upon which he argued then finally relented and executed the steps as I told him, while trading in my daughters phone
The others in the store are more interested in chitchatting and hitting on young girls and screw up transactions.
AT&T should definitely shut down the store and deactivate their license since there are other stores in the area whose service is competent and trusting.
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June 2024 by Nicolas Campos
They did not help with the solution of anything and even though they are Latinos they are racists they do not treat the same and even more so when English is not spoken they do not help you on the contrary they complicate things more for you I never recommend AT&T nor by phone
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June 2024 by Becca Schulte
AT&T is easily the worst home internet company I have ever worked with. Their customer service is horrible. They don’t come fix outages that are their fault for DAYS & when it is actually working… it’s too slow to reach my living room in a 2 bedroom apartment.
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June 2024 by Emergency Physician
Just followed their directions and their employees could not make a phone call. Worst service center ever.
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April 2024 by vicre kane
I was received by Jose coronel, by my look gave me a bad service. I insisted, trying to understand why this behavior. He did not even ask my number to find out why I was here. He first misled me ,had me on the phone with another carrier and later told me I can not transfer the line and when I asked him to upgrade my phone, he told me that I have to pay 500$, I asked him for what reason because I had previously called att customer service about it and I was approved for upgrade,that’s where he asked my number to access my account. Just unprofessional
