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March 2024 by Abdul Rahman
Aamir was a knowledgeable salesperson who gave clear explanation about the phones, the features and many aspects of the mobile service, including the batteries, how the phone insurance works, the phone trade-in, and early upgrade - he laid everything out nicely and patiently. Aamir was easily the best AT&T salesperson I have encountered in store. I didn't like going to an AT&T store, but I think meeting Aamir changed that. Well done, sir!
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February 2024 by Rebeca Martinez
Good customer service
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February 2024 by Lon Smith
Waiting, waiting waiting...and waiting waiting waiting if you like a store under staffed and love to wait this the place is for you!!!!!!! Also if you do not like being greeted also a plus!!!
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February 2024 by Mike Hanlen
ATT OWNED AND OPETAYED!Fantastic employees and service. Can't find a better place for phone service. Don't go to independents for service.
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February 2024 by Texas Tom
After being with AT&T over 18 years, I have never seen such a worst service as the staff from store. The services and the staff were just plain RUDE, INEXPERIENCE and the staff is just CLUELESS!
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February 2024 by Sandra Hougen
Fast and efficient service. Very friendly and professional staff. The store looked really good and was well stocked with anything you would want.
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February 2024 by Erick Romero
Kevin was really helpful with opening a new wireless service, transferring phone number, and getting a new phone, no trouble at all, made the process really easy, will be recommending my family to go to Kevin!
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February 2024 by Scott
Walked in and stood around for a while with no acknowledgement of my existence. Tried to just order a phone from their website while standing in the store only to find that the ATT site either didn't work or the connectivity within the store itself was bad. Why is phone shopping worse than car shopping?
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February 2024 by Lisandra Hernández
Very attentive and good at his job, Mr. Kevin, thank you very much.
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January 2024 by Tammy Summon
Waiting 2 hours
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December 2023 by David Barboza
Aamir was very helpful and knowledgeable ! He knows what he does ! he has a high level of knowledge of all the products !
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November 2023 by Barbara Flores
I had the WORST experience and BIGGEST waste of my time here. Not only was I there for 3 hours for a simple line transfer but they also messed up EVERYTHING. Beware and check EVERYTHING the day after. I’d suggest calling ATT a day later to verify everything because these people mess up even the simplest things. I came in to transfer a line and trade in my iPhone for a iPhone 15. They offered me to register with AARP for activation fee waivers and also “processed my trade in”. They also mentioned I’d be able to upgrade my speed on my WiFi and stay at the same cost. NONE of this was true. They never enrolled me in AARP and I ended up having to do that myself, they NEVER registered a trade in so I had to be on the phone with ATT for over 2 hours to resolve that. And the “same price for higher speed” was a lie. When I checked my account my bill was going to go up $30. Obviously these reps don’t know what they’re doing at all. If you can do everything online yourself 1000% recommend unfortunately I couldn’t since I had a number transfer. It’s been the absolute worst experience transferring over.
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October 2023 by D K
While some reviews are negative, my own experience during the visit was outstanding. I was queued in quickly, called in on my turn. Even though my account transfer has been painful with ATT for last 2 weeks (on multiple calls / online), the store team resolved it within 15 mnts. Very good experience (I would suggest always go to ATT corporate store- not the retailers). Thanks ATT team at the City Center (Houston) store.
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October 2023 by Liliana Duque
Sandra was very helpful with setting up my account. She was very knowledgeable, it was a very good experience. Great customer service. I will always come back to work with her.
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October 2023 by Johnny Visathep
Our sales representative Sandra Alquicira Moran, was very knowledgeable about the services and new phones we acquired about, her customer service is one of the main reasons why we decided to go with AT&T. She was accurate on time frames on when we would have our fiber internet installed, also when our phones came in. She set great expectations. Would highly recommend anyone to work with her.
