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March 2024 by Haydée Rodriguez
It was my first time walking in to get an oil change service to my vehicle and was automatically greeted and attended too. Checked in to my appointment and waiting in the waiting area. I received updates of my vehicle as it was being worked on and was sent photos to keep me informed. I had questions and was replied quickly and explained about what they meant. Plus I got a complimentary wash before I drove off. Thank you to Jose Campuzano and the team whom worked on my vehicle today. What a way to start off the week and blessed at the same time with a properly running vehicle.
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March 2024 by Thomas “Glat” Glattly
Mark got me in quick. They did some extra work that I didn’t spot and got me on the road confidently!
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March 2024 by JORGE FLORES
The service advisor Alfonso was great. Listened and did what I asked will definitely be back to have them take care of my services.
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March 2024 by Miss G
Great service ! I value the team for the great customer service .
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March 2024 by Justin Davis
Update on this dealer: This will be the last time I ever attempt dealing with them, they have the worst managers ever.Took Mustang in with check engine light on. It was throwing two codes, one crank position sensor and one coolant sensor. I was told every diagnostic was done on this and the problem went away on it own and the issue could not be recreated. (The car was driven 4 miles). I picked it up after 4 days and didn't not even make home before the lights where back on.....same two codes. Confirmed with another dealer that'll they did was clear the codes. Also don't plan on getting anyone on the phone past scheduling your appointment.
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March 2024 by Beatriz Arguello
Always great customer service. Angelina helped me immensely to get my car all fixed up and she answered all my questions & gave me timely updates.
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March 2024 by Megan Richards
Alex was great! He communicated regularly and kept me updated before I could even call and ask a question. I live next to another Ford dealer and they couldn't service my Explorer for months. I called Autonation Ford and got in the next day. Thank you!
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March 2024 by James Diep
Service people took care of my recall with professionalism and care.
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March 2024 by Humberto Moreno
Jamie at the service department did a great job keeping me informed on the work being done on my vehicle.
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March 2024 by Charles Gioielli
Easy and quick service experience
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March 2024 by Joe Stevens
Great service, professional and friendly staff. Pleasantly surprised how quick the service was and received a clean car after. Thanks again!
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March 2024 by ALEX Trevino
Good experience ⭐️⭐️⭐️⭐️⭐️
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December 2023 by Mayo
Sales person Ben went above and beyond customer service to find me a vehicle that met my needs. Thanks for the stress free experience and all the other staff involved in finalizing the deal.
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December 2023 by Vishal Patil
I bought a used car and worked with Hunter Campbell and Jose Cuevas. This was the happiest car buying experience I have ever had. Both Hunter and Jose were very professional and were very patient through the process. I think I got a fair deal with the car I bought. The salespeople followed up after every few days to check if things were going okay with my used car! Very reasonable people. Highly recommend them.
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December 2023 by Ashley Granados
This review is specifically for the AutoNation service department with the exception of one single service advisor, Jamie and the mobile delivery advisor Charles.This place is a joke. I dropped my vehicle off for a 9am appointment for a “1 hour” service. I was then told that it may take a little longer so was offered a shuttle back home. After 2 more hours and no communication from anyone at AutoNation, I reached out for an update. I was told that the tech was having issues installing an update and it may take longer. Ok fine. My vehicle was then promised to be delivered to me no later than 2pm that day, as they were out of loaners. 2pm comes and goes, I have had no contact or updates and soon have to leave to begin school pick ups for my children. I am now stranded at home with no vehicle for almost 2 more hours. In comes Charles with the mobile drop off team to save the day (though by that time, I’ve had to make arrangements for my kids to catch rides with friends and I even had to walk to ones school). He was polite and tried everything in his power to pick up the pieces where everyone else had failed. At this point, the 1 hour service has turned into a multi day event. We are then told that the update going to my vehicle kept failing so we were supposed to wait an unspecified amount of time for “Ford” to send a new update to fix my vehicle.After waiting for over a month on the update and still no communication from AutoNation, we contacted higher ups at Ford. We were told that the excuse the AutoNation service department gave us was bogus and that Ford Motor Company had no planned “updates” to be sent out. The service department should have done more legwork and reached out to engineering higher up to solve the issue. So I bring my car BACK in to the service department. This time with a list of issues caused by the “fix” from the month prior. I was assigned a new service advisor since my previous one had awful communication skills and only had excuses instead of at least trying to help with a solution. New advisor, Jamie, was polite, helpful and kept communication clear and up to date. After receiving the printout of line items worked on, I’m questioning the competence of the techs as well. Many of the items were issues that specifically stemmed from the poor repair job in the month prior. The notes from the tech were either “cannot replicate” or something sarcastic, insinuating I had no idea how to operate a vehicle that I’ve owned for over a year now.This isn’t the first time the service department has let us down though. I have to bring my vehicle in multiple times for the same issue until a different tech is able to understand what’s going on. My husband and I always have to check in with them for updates DAYS after we drop a vehicle off, due to lack of communication as well. The service is slower than any dealership I’ve ever dealt with and the communication is even worse. I can’t tell you how many times we were promised that someone would contact us, that a manager would be notified, etc. and nothing ever happened. Bottom line is, if you plan to service your vehicle here, don’t. I would highly recommend finding a dealership with a better service department before actually purchasing a vehicle if you ever think there’s a chance you’ll have to bring it in. The only saving grace here is the one service advisor Jamie and mobility advisor Charles.
