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March 2024 by Wallace Vellon
Exceptional Service at AutoNation Collision Center, Thanks to Yesenia OjedaI recently had the pleasure of visiting AutoNation Collision Center for repairs on my 2013 BMW 535i, and I must say, the experience exceeded all my expectations. From start to finish, the service provided by Yesenia Ojeda, my service advisor, was nothing short of exceptional.Yesenia greeted me with a warm smile and a genuine eagerness to assist. She took the time to carefully listen to my concerns and thoroughly assessed the damage to my vehicle. Her expertise and attention to detail immediately put me at ease, knowing that my car was in capable hands.Throughout the repair process, Yesenia kept me informed every step of the way, providing regular updates on the progress of the repairs and estimated completion time. Her clear communication and transparency were truly commendable, ensuring that I never felt left in the dark.Furthermore, the quality of work done at AutoNation Collision Center was outstanding. My BMW 535i was returned to me looking as good as new, with every dent and scratch expertly repaired. The technicians at the center clearly take pride in their craftsmanship, and it shows in the final result.What truly sets AutoNation Collision Center apart is the personalized care and attention provided by Yesenia Ojeda. Her dedication to customer satisfaction is unmatched, and she goes above and beyond to ensure that every customer leaves completely satisfied.In conclusion, I cannot recommend AutoNation Collision Center and Yesenia Ojeda highly enough. If you're in need of collision repair services, look no further. With Yesenia's expertise and the top-notch workmanship of the technicians, you can trust that your vehicle will be in the best possible hands. Thank you, AutoNation Collision Center, and thank you, Yesenia, for your outstanding service!
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March 2024 by ••
Poor workmanship, lack of attention to detail, does not use OEM parts, cut corners. Do not take your BMW here.
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March 2024 by Stephanie Guzman
I’m starting to regret taking my car here. Is been 3 weeks. I’ve called left voice mail and emails and no respond. I also received a notification on the app that my battery is critically low and soon to die. Idk how because when I took it the battery was fine no sign or warning of it being low. I read another comment that the same thing happened to them. Like what are they doing to the car that is draining the battery? Is this a way of getting more money/business. Am I going to be responsible for purchasing another battery to be able to drive my car home?
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March 2024 by D R
Autonation did a great job on my car. There was major damage to the back of the car. Repairs and color matching were perfect.
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February 2024 by Jennifer Chatham
AutoNation and especially Joel did a fantastic job at getting my BMW up and running again after a minor traffic mishap. Repairs were done perfectly, excellent communication and I am now back on the road!! Thanks again!
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February 2024 by Juan Villanueva
Professional and very good work, the car turned out excellent
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February 2024 by Gilliam R. Lewis
The service was great and the work was awesome. from the day we dropped the car off the work begin and after a week I called and was totally surprised that the car was ready. great work
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February 2024 by Wanda Lewis
Joel did a great job taking care of our vehicle. Everything looks great. I would recommend him any day!
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February 2024 by Tristen Railey
I brought my Civic Honda Hatchback 2023 And to do some bodywork. In Carolina Rodriguez was very helpful. She always sent me timely emails and Wednesday thank you so much for the great service.
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February 2024 by Victor Garza
Great work
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February 2024 by Rhonda Rasberry
Carolina work with me to insure my vehicle was repaired correctly. She kept me informed every step of the way.
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February 2024 by George Watters
Easy to work with, kept me informed regularly entire time. Would use again
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February 2024 by Confidential
Service isn't the same. Been a AutoNation customer for twenty years. Service, especially at this AutoNation has dropped notably. The concerns are as follows:1) Responsiveness / Customer Reps- Don't expect them to do anything beyond wait around. Mechanics are capable but the service representatives aren't helpful. In-person meetings are required or meetings with management to facilitate progress. Without that, don't expect results in a timeline faster than two to three months. Others appear to have similar experiences. They can get hostile / argumentative.2) Service work quality (if you can get it done) - tends to be at respectable level. Mechanics, etc work with you if you can get a hold of them (best to eliminate the advisor service rep).3) Knowledge - Varies by group. Service reps/advisors generally are new and unfamiliar with the process. This is inexperience and lackluster service. Technicians and body shop employees do possess the knowledge.4) Damage & Ethics - I question if they are giving you an honest assessment of the damage or if things are being exaggerated. This is just a feeling as I don't feel they are honest and I believe they are trying to mislead me & the insurance company.Recommendations - Probably best to go somewhere else.
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February 2024 by Amya Akines
The service was the absolute best. Thank you to the team and over all Ray Lopez for staying in touch and making sure everything went smooth and safe. I will rate the overall work and experience a 10.
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February 2024 by rjirjis
I had my Mercedes EQS repaired at this location. Extremely bad experience. 2 months for the repair then another 2 weeks because they lost a piece when they dissembled the driver's door. I received my car and noticed the chromes are ruined, several rubbers and other items are missing from the car. Communication is poor. I take 3-4 phone calls and voice msgs and a phone call to the manager to have them call me back.
