-
March 2024 by Carlton Woodson
Summer did a amazing job accommodating all of my needs the vehicle we purchased was actually better than the one I originally came for thanks summer
-
March 2024 by Larayne Williams
I am really amazed by Mr. Ifeanyichukwu aka I.C. I told him what I wanted and he went above and beyond to get it for me, even with my challenging credit. I didn't get it due to down payment options, I.C. got me approved for another nice car I just wanted what I wanted. If you're in need of a car I recommend IC over their at Auto Nation Katy. Not only sill he work the best deal but customer service and professionalism was SUPERB!!! THANK AGAIN!!
-
March 2024 by Wrecker King Towing
Sales staff needs better communication & training. We walked out drove down to Auto Nation Dodge bought a new car
-
March 2024 by Darrell Riggins
I Want to give a big thanks to Mr.Sam for helping me finance a vehicle today.
-
March 2024 by Daniel Bautista
Can’t thank Melvin enough for the outstanding customer service !! He was super patient and understanding working with us ! He was able to get me the truck I wanted with no hesitation, if I could rate him 10 stars I would 100% do it ! Looking for a new vehicle don’t hesitate to contact Melvin at AutoNation USA Katy location. Process was smooth as can be I will be coming back to make more business with him and auto nation !
-
March 2024 by Felicia Roberts
My elderly mother purchased a car from them …they salesmen Adam lied to her to lure her to their location on Katy Freeway…Once we was she asked about the price jumping $2000 higher so her knocked off $400 …. The we both asked him for the carfax and if there had been ANY accidents with the vehicle….. his response was absolutely no….. still he would not give us the carfax….. then we were there from 6:00pm to exactly 11:30pm…. He would not let her leave the dealership without leaving her down payment then after being there for Hours and hours and him promising that everything was in place and she would be driving home @ 11:15pm AFTER SHE LET THEM RUN THE CREDIT CARD FOR THE DOWN PAYMENT, he said she could not drive the car home!!!!!!HE TOOK ADVANTAGE OF A ELDERLY LADY and the fact that we were women!!!! There’s NO WAY he would have done this to a man….CUSTOMER SERVICE SUCKED!!!! ?☹️
-
March 2024 by Alyssa Scoble
Luis was very helpful in the purchase of my first car.
-
March 2024 by Alex Rafieha
My recent experience with purchasing a car could easily be described as the most challenging and frustrating ordeal I have ever encountered in my years of buying vehicles. Initially, my interactions with my sales consultant, IC, were positive. However, the moment I decided to finalize the purchase, the level of service took a drastic turn for the worse. I found myself unable to reach anyone at the dealership to proceed with securing the vehicle. Despite my attempts to contact another representative, Raheeem, I was met with silence—no returned calls or responses.Feeling exasperated, I turned to AutoNation Ford in Katy, a dealership from which I had successfully purchased a vehicle just a few months earlier. Remarkably, within mere hours, they were able to finalize the deal, demonstrating a stark contrast in customer service efficiency. It became evident that AutoNation USA had erected unnecessary barriers throughout their sales process, unlike anything I've encountered in my extensive history of vehicle purchases.To compound the frustration, AutoNation USA has consistently failed to provide me with the second key to the vehicle. Despite multiple attempts to resolve this issue—both I and my wife have reached out—we have been met with unyielding claims of the key's absence. This is particularly baffling considering that during a test drive with IC, I had taken a photo of the key, which was clearly labeled as "2 of 2," leaving no doubt that a second key exists. Now, I am left with only "1 of 2."This entire experience has been nothing short of exasperating. From the initial difficulties in simply trying to purchase the car, to the ongoing saga of the missing second key, it has been a journey marked by poor communication and inadequate procedures. In reflecting on this ordeal, it's clear: this has been my worst car buying experience to date—a stark reminder of the importance of customer service and transparency in the auto sales industry.
-
March 2024 by Trey Gee
Kai was very informative and kind. He helped us purchase 2 vehicles at the same time. I highly recommend purchasing a vehicle with Kai!
-
March 2024 by Youssif Baraki
I bought my 2016 4runner on 02/19/2024 from there with great experience and professionalism from the sales representative Ayoub Nouam "Adam" he went above and beyond to make the deal as suitable for my budget to get the car I wanted from there. Don't go looking at small dealer lots and such for auction used cars that have been fixed poorly! Go to AutoNation Katy dealership and get a good deal car from there and you won't regret it...
-
March 2024 by Avianna’s Hair care
Help me get the car I wanted didn’t leave un satisfied
-
March 2024 by lauryn farrell
Our friend recommended Kody to us and he was great! He was super nice and everything went smooth. Highly recommend him when purchasing a vehicle. Explained everything and made sure we were taken care of.
-
March 2024 by Justin Betts
Great offer and seamless experience when selling our car.
-
December 2023 by Cristian Olivares exequiel
Let me start by saying thank you Summer you are the best sales associate I have ever worked with at any dealership you are very professional friendly always available by text or phone calls makes the experience of buying a car very excellent service ? plus AutoNation did back up there 5 day 250 miles guarantee I went and got my new SUV today and it's awesome love it rides so good can't wait to take it out for our next road trip! thank you again Summer u rock.
-
December 2023 by Kori Newsome
Doing business with Chris and Tiffany was quick and easy!! They were very professional and made the process of selling my Dodge Truck smooth and really easy!! I will absolutely recommend these two to anyone looking to sell and have a smooth seamless transaction!!Thanks Chris and Tiffany I really appreciate your help!
