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February 2024 by Stephen Zhao
Took my car for renewal but the rep simply closed my rental just b/c I had a free upgrade and he won’t let me rent the same car. So ridiculous. Had no issues at all elsewhere. I’m PREFERRED PLUS btw and he doesn’t even care
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January 2024 by Shirley Love
Cars not clear for rental.
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January 2024 by Bonnie Vasquez
I love this particular location so much because I receive consistent service no matter which gentleman helps me when picking up and dropping off my rentals. The cars and SUVs are amazing and dependable. I use them mostly to travel to visit my children and grandchildren who are all spread out in Texas and safety and dependability are very important for me at my age. The process from booking the rental to picking it up and dropping off is seamless. Great job. I will return. ?❤
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December 2023 by Sekhar Jyothula
It looks like most of the reviews are from the customers who had some bad experience here. I was travelling for a short visit to Houston and based on the reviews , my first choice was not this rather their competitor a mile away. It happened that the other rental shop did not open their office even 30 minutes after their scheduled opening hours, i came here . My total experience with this rental was awesome. Service desk person was polite and patient in answering my questions . The car was brand new and the provision to extend the rental duration was seamless.
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October 2023 by Tylon Jackson
DO NOT RENT A CAR FROM HERE!! The customer service reps are horrible and offered no solution at all. I had a rental reservation and as I was dropped off to pick up the car I reserved, I find out that there are no cars available. There was no communication of this matter at all prior to arriving. Also, mind you I had a reservation confirmed at least 72 hours prior to the day I needed the car. I missed a wedding because of the unprofessionalism and lack of communication with having rental cars available. This was extremely inconvenient and was a horrific experience. I wish this upon no one. There employees need to be trained on how to handle situations and what to say to customers. I have sent a complaint to corporate regarding this matter!
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October 2023 by Astron Liu
Great place to rent if you want to be screamed at by the staff for asking a question.The older gentleman working there seemed only to know how to say no.We were looking to process a renewal which we've done multiple times at this location. And the guy only would say no and proceeded to raise his voice when I asked for a more detailed explanation beyond "no"
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October 2023 by Aproteem Choudhury
This company has over charged me, given me an "upgrade" with an empty tank/battery, and overbooked their vehicles. Constant bad service, unfortunately my company has a contract with Avis and forces me work with them.
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July 2023 by Dianne Padgett
I easily reserved a car from Avis online. When I arrived at the Avis lot to pick up the car, it was ready and waiting.The gentleman at the counter was professional and courteous, as well as nice.
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April 2023 by Will Bowman
Great customer service at the Kirby location by the Houston Medical Center area. Very nice vehicle and entire process was very easy.
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April 2023 by Donald Jones
Dirty carFlat tiresPassive staffBad fleasManager did not even reach out to me after the staff said I would be contacted
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March 2023 by Claire Azama
I have rented a car now for 6 month now from this agency .i have received excellent service as well as rates.Would advise renting from Ola if you are in Houston. Mike is also very accommodating.Claire A
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March 2023 by Maddy Walters
When we arrived at the airport our reservation was declined without warning. When we called customer service the following day (customer service is not 24-hour despite them running a 24-hour rental service), they were unhelpful and had no answers as to why our reservation hadn't worked. After speaking to 8 different customer service reps I was begrudgingly offered a refund. Will not be using again.
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March 2023 by Sridhar Govindaraj
I rent the car at this location at all times . Every year . At least 10 times.Mike service has been excellent. He is very Humble and courteous.
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March 2023 by Justin
Terrible experience dropping off a vehicle that had preexisting damage to the windshield. The smug kid working the desk decided he needed to go move cars while I had to stand there waiting and then told me to fill out an accident/incident report for the damage that I didn’t cause. Unfriendly, unhelpful, arrogant, and clueless. Avoid this location at all costs.
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March 2023 by Wynne Casteel
Rented many cars from this location without any issues. Would recommend!
