-
March 2024 by Betsy Silvas
Every time I come to this Avis, I get an attitude. If you don’t like your job, get a new one. I have to go all the way across town to get a rental vehicle every time due to the bad attitude from this same woman. She talks to people crazy and has terrible customer service. She’s lucky I don’t add her name
-
November 2023 by Claudia Franco
I was happy to find a location on my traveling route for a rental car agency without having to go to the airport. My rental cost was reasonable, even though it was a one-way trip. It was actually cheaper to do a one-way trip from Houston to Austin then to pick up at the Austin airport And return there. I was happy with the rental car and the price. I was happy with the car I received, as it had self steering, which was great for a long trip. It integrated the navigation system with my phone, so it was easy to use. It was also very gas efficient.
-
July 2023 by Sheron Morton
I will rent here again when I visit from California.
-
June 2023 by Ian
My company rented a vehicle for me while my personal vehicle was in the shop. We pick up the process with simple. The car was clean. The gas tank was full and the drop off process was even easier. I have no complaints
-
April 2023 by Scott Swafford
Very friendly and helpful person that helped me ( Ashley )
-
March 2023 by Dre Warren
Thank U for your service.It was great from the time I got in & the time I returned the car. Just a helpful hand even when it was super busy inside. Great customer service overall!! Will be returning soon ?
-
February 2023 by Shontel
I absolutely Love this Avis in particular... Mr Frank, Belinda and Charles are amazing..
-
December 2022 by Aaron G
They were very helpful, quickly in and out even right before closing time the employee was super helpful
-
December 2022 by Kaila Walker
Overall great experience! Staff is friendly and helpful. Same day booking and it was fast and easy!
-
October 2022 by Tristan Hamlett
The experience I receive when I picked up the car was not the experience I received when I was on the phone with them telling them about an issue about me being able to return my car. The associate was very rude, very negative and was trying to rush me off the phone. Even when I return a car I was so devastated that it left me exhausted. Yes I will rent from Avis. Just not from the location off the Northwest freeway
-
August 2022 by mohammed abdel hameed
I had a great experience with the 10967 northwest freeway branch in Houston, Ms tundra was wonderful and very helpful, I highly recommend them
-
August 2022 by B T
I been renting car’s at this location for about 5 years now, and it has slowly been going downhill. Lately, They give us Dirty vehicles, but they want you to take it back sparkly clean. They’ll charge you extra unnecessary fees like (Fuel service fee) even though I take the time to stop at the gas station before I dropped off the vehicle with a Full Tank! Customer service was okay before the pandemic, but now they use Covid-19 as an excuse to not do anything properly. Being a preferred member means nothing at this location. I’ll be taking my business somewhere else.
-
June 2022 by Miss. Marshall
Truck was pulling to the left and I got charge for fuel service even though I filled the truck back up upon returning. Spoke to customer service who provided the wrong email address for my fuel receipt. Ppl check y'all final receipt from Avis, they even got a call selection specifically for fuel service charges, now.
-
April 2022 by Scott Wegner
The personnel at this rental agency are courteous and helpful.It would be nice if the company would have this location open longer hours on the weekends.
-
February 2022 by Quinetta Turner
Budget is the best...Tundra is so professional and very sweet will be telling friends to come here to rent car
