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March 2024 by Joe Solis
The staff was very nice Eva and T.J. we're very helpful if you need too rent a vehicle go and see them they really helped me a lot I appreciate their help and kindness I will definitely go back again thanks a lot
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March 2024 by Dusan Corovic
This is the third time they have charged me additional expenses. This time they charged me USD$95 for a package of extra charges. When I reserved the car I made a prepayment but I received another charge.Vehicles that deliver to you are not clean or disinfected, staff is not friendly.
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March 2024 by David S
EVA and TJ are some real Rockstars in this building. Whether you're doing regular Avis or Uber Avis they cover all the bases. Just take a deep breath and be patient with them because they're the best the workload puts them to the test. A+ 5 star service.
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February 2024 by FELIX KANYINDA
Eva and tj from19606 katy fwy, katy tx went above the expectation professionaly. I am very impressed positively on the way the handle the custumers.
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February 2024 by douglas gordon
Eva and the entire staff at this location are great to work with your rental needs. I’ve been a loyal customer for over 6 months of continuous rental services through Avis.
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January 2024 by AIIO_WORLD
Very patient and work with you fast.
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January 2024 by Jahorae Johnson
When I called Avis and spoke with Ms. Eva on the phone at this location, she was very professional, helpful and respectful to all my questions. She explained everything to me that I needed and what it was going to be. I’m very grateful to be dealing with Avis at this location. In the past I have had a bad experience at that location, however not this time. Thanks Avis for such good costumer service!!!!!
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January 2024 by Carla Dennis
This was a GREAT EXPERIENCE!!! Walked in 1st thing in the morning…. Melissa and Eva were so helpful and accommodating! They smiled and greeted us so welcomely !!! I loved that!!! Chris was there…. Walked us to the vehicle to inspect, joked with the hubby! Felt like we were visiting family!! 5 start location hands down!!
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January 2024 by Nathaniel Malik James
Bad Experience
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December 2023 by Kaylyn G
Booked a car through Uber and went up there the black chick at front desk was rude and ignorant. Talking about Uber reservations doesn’t mean anything and they don’t have any cars available. Pure ignorance of an employee I drove 40 minutes to get there and was dealt with like that poor customer service. If you don’t like your job than QUIT!!!
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December 2023 by A Meadows
My experience with Avis was absolutely horrible. I had a RESERVATION for a car booked through Uber and when I got there they said they had nothing available and no rentals. They said oh yeah you could book it online doesn’t mean we have anything available the soonest we may have something is Thursday. WHY would you allow people to book a car, waste their time, gas and energy and then provide them with zero solutions I don’t think I’ll ever even consider using Avis as a company again, I even just got another text after I left telling me to be ready to go pick up my car to complete my pre-check. Y’all really out here playing with people huh?
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November 2023 by Mike Hill
Great customer service came in to pick up a Uber rental Ms Eva was very helpful service was fast and quick she is very professional, thanks to Chris for cleaning my car and having it nice and ready for me to pick it up best location ever thanks guys
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October 2023 by BMo Designs
The customer service is top tier!!!!!! He got me in and out and the whole situation was great! TJ was incredible! He’s so professional. I thank God for him. Someone stole my car and I needed a rental quickly. He made my day so much better! Please come to this location!!!!!
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October 2023 by Darius Coleman
My experience at this location is the best experience I’ve had a renting a car in my life . The process was smooth . TJ has taken care me from start to finish . Mrs Eva is very knowledgeable of the product & both displayed top tier customer service during the duration of my rental .
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October 2023 by Credit Merit
I had an outstanding experience with EVA from the Avis rental car Katy Fwy location in Houston. Her customer service was top-notch!! She is hard-working, a dedicated Avis staff member, who went above and beyond to help me find the perfect vehicle. EVA even returned my calls promptly. I highly recommend this location above any other in Houston. It was truly the greatest rental car experience I've ever had!!!
