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February 2024 by Kniesha Scott
Britaini and James were AMAZING! I would definitely rent from this location again.Only one minor issue is not being able to switch out card information without closing the contract. Other than that service and rental was exceptional.
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January 2024 by Jazmin
Have been getting my rentals here for over a year now and the staff has been very helpful especially Ms.Brittani she is always so helpful and friendly.
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January 2024 by Josselyn Diaz
I was a little bit concerned about this place due to the fact that it had really bad reviews, people complain about the customer service and stuff.I personally think that the lady at the counter was very knowledgeable and super sweet.The car, we rented a Toyota Corolla and they ending giving us a Nisan Maxima ( we were a little bit confused, but we decided to don't make a big deal about it )Yes, it was a difference between the 4 cylinder [ Corolla] to a 6 cylinder [ Maxima]But we already had everything planned for our trip, and that wasn't going to stop us.My recommendations: Just inspect the car before you leave, be kind when you are talking to the people at the counter about any concerns, and I am sure they will treat you well.ALWAYS TAKE PICTURES!I hope we can use this place again for our next trip.
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November 2023 by Clarinda Bell-Fletcher
Car was not at location at Cyress Coles crossing as ordered. Coles Crossing had sent me 3 emails reminding me of the pick-up. Car was not available at pick up time Offered EV at an additional rate. Turned EV down due to lack of charging stations between Houston and Atlanta. This has happened with his company 4 times this year. Not happy!!!
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August 2023 by Cara Deveaux
Britani Powell is ABSOLUTELY AMAZING! Her ability to go above and beyond to ensure her customers needs are met is outstanding. She was personable, listened to what we needed, and exuded top tier sales skills while delivering a quality customer service experience. Britani is an asset to AVIS and because of her, my family and I will only be going to her location from this point on. She is true Super Star!
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July 2023 by Ready2GoPilotEscort
Tried to charge me $780 for a 3day rental there’s no way they should be charging this much when the other car places are half of that then the car was a small compact car not including the deposit saying the car is $205 a day that’s a rip off so not go to this location they are charging under the table and what they want to charge they are out of their minds I rent with Avis all the time
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July 2023 by Michelle Carter
When you reserve online you get a price quote then when you go up there to pick up the vehicle you got another additional $122 choice to your account should’ve been already added with a quote
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May 2023 by Ms Jazzi
UPDATE: 05/23/2023 Already sent an email 2days ago.. and have not received any response.. So stop responding to customer's reviews asking them to contact you to fix the issue and you don't!WOULD NEVER RENT FROM HERE AGAIN!!So the vehicle I reserved was not available and they thought they were going to turn me around..NOPE!! Avis need to find me the vehicle I reserved .. I don't want no pickup truck.. So I get a vehicle is was filthy dirty(inside) still dirty even after requesting for it to be clean & sanitized..These people don't take pride in delivering good customer service... Then I returned the vehicle get my receipt which stated my rental was$58.52 with $0 balance.. then fews days later ck my account and seen I was charged $122.33..Oh Hell No!! So you give customers filthy dirty vehicles and then tries to Overcharge them. Not happening here(disputing) because you people at Avis are liars and crooks.
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May 2023 by Joe Hoover
Your associate at the rental desk flat out lied to me! He did NOT tell me about the $500 drop off fee. He told me that the reason my rate was so high was because it was a one way rental. Actually, come to find out that it was high because he put on the insurance fees which I specifically, and repeatedly told him I did not want. I showed him my USAA insurance and CapOne Credit card that cover EVERYTHING in case of an accident.I demand that the fees and the $500 drop off fee be refunded!
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April 2023 by Kelsee Eggleston
Mr. James & Ms. Brittany provide Extraordinary customer service, Every time I rent from them whether it's business or personal usage
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March 2023 by Jerline Mason
Mr. James and everyone at this location were so professional. They took the time to explain things and even listen to me talk about my vacation. That alone deserves an 11.?
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February 2023 by Salman Ghanchi
I reserved online and no car was available at the location. Absolutely ridiculous. The agents are not apologetic and give off a “this is how it is” vibe. I do not recommend this location and if you go to any other location, call to check if they have cars because none of the nearby locations had cars either. There should be a system in place to let customers know that a car will not be available.
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January 2023 by Gigi Katai
James very friendly, helpful. Answer all concerns. Office clean and the vehicle was clean and ready to go. Will come back
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August 2022 by Sharon DeVall
Everything went so smoothly. Got the perfect car.
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August 2022 by Vantrice Ware
Made reservation online which made pickup quick and easy. The drop-off was just as easy. Staff was pleasant.