Away is a brand that offers high-quality suitcases, bags, and accessories made from durable and lightweight materials like polycarbonate, aluminum, and water-resistant nylon. The company pays attention to the details, ensuring that their products are not only sleek in design but also functional and ready for any journey. Customers have praised Away's exceptional customer service, with one reviewer sharing their experience of using the brand's lifetime warranty. The reviewer was met with "incredible service and kindness" from an employee named Axel, who promptly replaced the damaged suitcase free of charge. Another customer visited an Away store with a specific need for a carry-on bag that would meet Lufthansa's requirements. The helpful store employee guided the customer through the options and recommended the perfect bag, showcasing the brand's commitment to providing excellent customer service. A customer who had a frustrating online warranty exchange experience was pleasantly surprised by the service they received at the Away Highland Village store in Houston, TX. The store manager, Nick, recognized the customer's frustration and proactively offered to streamline the process, ultimately resolving the issue and creating a much smoother experience. Customers have also highlighted the friendly and welcoming atmosphere at Away stores, with one reviewer describing the staff as "uber friendly" and staying well beyond closing time to ensure the best possible experience. Another customer appreciated the kindness and helpfulness of the staff, who even offered to locate a nearby Ray-Ban store when the customer mentioned needing to visit one. Overall, Away has consistently provided exceptional customer service, with friendly and knowledgeable staff who go above and beyond to ensure a positive experience for their customers.
We love our Away suitcases. We bought three of the bigger carry-ons and three of the medium check-ins. I have traveled to eight countries and have never had an issue with the bigger carry-on not being allowed. I would highly recommend.
November 2023
The customer service and friendliness couldn't have been better at this Away store!I bought the Everywhere Bag in an olive green color. It's a great bag for my needs — and I couldn't be happier with my purchase.
September 2023
Dashed in 5 minutes before closing time. The staff waited on me patiently and went above and beyond to assist me. They stayed well beyond closing to ensure I had the best experience. They assured me I was not inconveniencing them and were uber friendly. I m now an AWAY customer for life.
