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January 2024 by Azeema Rehman
Love the place and it's beautiful items. If you don't know Ballard, u must visit once.
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December 2023 by Sara Favulli
Awful experience from the beginning to the end. Unprofessional and unpleasant we ordered our bedroom in July and arrive in November with defects. Nobody really care about us we cancelled the order and due to this inconvenience we have been obliged to get our bedroom in another store which is great but of course we lost our time and our money we still are waiting them to refund us.It is unbelievable how bad is the customer services. I don’t recommended at all anyone to contact them.
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August 2023 by Forlisa Nauling
Sales lady did not greet me however she greeted others. I wanted to say something to her but it wasn't worth my time.
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May 2023 by JM
Cliff was so nice and super helpful- beautiful store! it’s one of our favorites :)
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March 2023 by Claire Campbell
If I had only purchased an item or two from Ballard that had an inherent design flaw I would write it off, but after about my 5 or 6th purchase of an item over 300$ that was seriously defunct, I had to finally stop. There has been an arc lamp that would not stay up no matter how we adjusted it - ended up thrown on the curb after the last time it fell on my husbands head during a nap. There are the two martini tables with marble tops that fall over if you breathe too hard and then of course crack - I have two of those that were NOT cheap. Then there is the 4 head lamp that has no way to secure the 4 bottom pieces so as soon as they are out of alignment, plop! on the floor it goes with bulbs crashing. Then there is the huge mirror I bought that had NO way to hang it - we have had to leave it propped on the floor. Then there was the chandelier that looked absolutely NOT like the catalog photos that I definitely returned. And lastly the gold rolling table I just loved and wanted so badly but turned out it also looked nothing like the photo and was a much cheaper version of it. The paint also comes off super easily versus the very bronze unpainted metal finish that appears in the catalog. That ended up outside as a plant stand but the cost was definitely that of a high end bar like side table. There was also a wagon wheel chandelier that maybe actually was what it was sold as but frankly just looks horrible. Its in the garage too. So really just realized I am the idiot that kept falling for the sleek well made look in the catalog and kept on buying. Finally learned my lesson after what, 6 or so bad purchases???
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February 2023 by christian capitaine
Unprofessional and rude. The manager at this location needs customer service training. It is just unacceptable to treat customers with such condescending attitude.
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January 2023 by S P.
We recently bought a special order console through Anaissa Humphrey at Ballard Designs, Houston, TX and she has fully met our expectations for help and service. We will definitely use Anaissa's assistance in purchasing any other furntiure through the store.
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December 2022 by Mallory S.
I went in to see a bookshelf in person. They did not have the specific bookshelf but one of the designers was happy to show me a similar bookshelf and measure it out so I could see the style and size together. Then she and I decorated a bookshelf. She showed me how to design it online so I didn't waste time or money. I will be back now that I've virtually planned my bookshelf. A great store and wonderful service. I have several pieces from Ballard and they're always fantastic quality!
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September 2022 by Karen Dancy
Love this store. Very pricey. Beautiful merchandise.
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August 2022 by Martha G.
The salesperson at the store helped me with a rug quote and provided me a sample. I called the store a few days later and ordered the rug through their location. Both ladies I worked with were kind and helpful, and I will continue to go through the store to order Ballard furniture pieces in the future!
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April 2022 by Rebecca B.
I understand supply chain delays. Being late is NOT the issue. I was NEVER contacted as to when the heavy rug would arrive. Finally got a human on the phone at Ballard Designs & I as told it was delivered!! I had to turn my car around and interrupt my trip because they left a $3500 rug OUTSIDE in the front OF MY HOUSE!!!!!! I have a sign there also requesting that no deliveries be left there, but to put out of the sun and rain under the porte co-chère. Had I been contacted, I would have had them delivery it to the back DOOR since it was so heavy, I couldn't lift it No communication with this company And they charged a fortune to deliver!!!
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December 2021 by Jeff M Welch
Very nice store and very nice staff. Had what we were looking for but timing on receiving the item was way too long but we will be back. Thanks again!
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December 2021 by AL W.
I went into the store the other day with my daughter while we were waiting for our lunch reservation at a nearby restaurant. I was so impressed by not just the selections and beautiful displays, but also by the incredible service. A salesperson greeted us as soon as we walked in. Nobody hovered, but whenever I had a question, there was always someone nearby to answer it with a smile. Even when the salespeople were working with other customers, they would still look up and say, "Hi, we'll be right with you" and always with a smile. This store is so lovely and the prices are great too, considering the high quality. I can't wait to go back because I saw so many things I wanted to buy.
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November 2021 by Saima Shabbir bajwa
Love my barstools and nesting tables from Ballard
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September 2021 by Jesse G
I just want to let everyone know how awesome the Assistant Manager Brent Huey is. He went above and beyond to help me with a situation I had and did everythng he could to help me with it. He was very professional and supportive and I couldn't be happier! Thanks again Josie Nickerson