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March 2024 by Trevor Fletcher
Dr. Heath was amazing with my dog and my partner. We are worried our dog ate a foreign object and he performed X rays and spent about an hour explaining everything to us and being transparent about treatment options and pricing. Highly recommend seeing him if you are here. Thanks a lot man.
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December 2023 by Peyton C
Looks like Banfield forgot why they were sued in 2013 and need to be sued again. The wellness plan is a contract you need to read carefully. If your pet dies you’ll still have to pay them for the rest of your annual plan.Reasons not to use Banfield:Walmart of vetsUp charge servicesPerform services you specifically ask them not toHave to wake up at the crack of dawn to drop your pets off and pick them up just before closing time. That’s right- 10 hours at the vet for nails and vaccines.Do not give these crooks any more money and for the staff that work there, I’m so sorry for you.
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August 2023 by Diana Castillo
Adriana is extremely condescending and rude. I would advise you to go elsewhere to avoid having to put up with her attitude.
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August 2023 by Brittany Martinez
They don't keep track of any communication. They charged me for medication, forgot to give it to me, and then said it was forfeit because the plan ended. Go somewhere else.
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August 2023 by Cassandra Russell
Placed my puppy on the large scale when he had only had one parvo shot. He's a puppy and could get parasites or worse. Incompetent receptionist's. When I called to inform the manager she brushed me off and made the excuse that they clean the scale regularly. I've been in the clinic multiple times and have never once seen it cleaned and it wasn't cleaned before my puppy was placed on the scale. I won't be renewing my plan because of this clinic.
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July 2023 by Luis Roldan
A really great experience. The nurces are helpful and will guide you thru the whole process of vaccinating your new puppyThe staff is really friendly and will gladly answer any of your questions
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June 2023 by porche harold
My husband brought in a rescue puppy to this facility and the doctor told him that she was no younger than 10 weeks old and had worms. they gave her medicine and a shot. 3 days later we got a second opinion and learned that she was actually 7 weeks and shouldn't have been vaccinated because she was so sick. I believe instead of pushing an insurance package and actually paying attention this could have been prevented. Naturally, I am pushing for a full refund. My husband paid 227 for a bunch of lies and an agenda. If i could give no stars I absolutely would.
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April 2023 by Amy C.
Poor service all around. We moved out to Spring Branch area and have been pretty dissatisfied with the service at the Bunker Hill location. We are going back to the Banfield Shepherd location that we used when we lived inside the loop. That one is much better, I was able to call them today and get through, since their phone line works and/or they actually answer and try to help, unlike Bunker Hill), and was able to get my pets records transitioned and scheduled a next day appt with ease.
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April 2023 by Diane Williams
The entire staff here are always professional and efficient. They always showing love towards my lil Diva. Thank you
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March 2023 by Sue West
Don’t be fooled by their reply here. They didn’t respond to the email I sent to Banfieldcares.I thought it would be good to have my dog established with pet smart so I could get her nails trimmed because she fights. The vet at my location is Banfield. I didn’t do my research. I brought my dog in for shots and an ear infection. We waited past the appointment time which is not unusual. They asked what my concerns were. Shots, ear infection, desperate help with toe nails. They were very vague about what would happen and pricing. I was on my lunch break, running behind on time. We were given a room and the tech took my dog back for “tests”. 25 minutes later I’m getting irritated. The tech brought her back, said her ears were clear. What? The tech left again for 25 minutes. When they came back I asked exactly what had been done. All of it except the heartworm shot and nail trim. What? The tech did her best. I don’t blame her. But, Compared to my bill, they explained nothing. I asked why this couldn’t have been done in the room with me. Well it’s a lot of poking and prodding. Seriously? They did catch the ear infection.I never saw a vet, just got charged a lot of money for things that were not disclosed beforehand and not explained after. I was already irritated and they rushed me out.Then my dog had a reaction to whatever cheap manufacturer shots they gave her. They thought I would just bring her in and browse the store while I was worrying if my dog was going to die. I made it clear my dog wasn’t leaving my arms and I finally got to see a vet who kissed my butt. 3 days later my dog has made it through. If you honestly care about your pet, don’t take them here.
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March 2023 by Mia Carter
Staff does not know how to communicate with each other and it shows. My first visit went great outside of me having to wait over an hour. My second visit was very displeasing and frustrating due to their lack of communication to myself and structure of their staff. I will not be returning my puppy here.
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February 2023 by Stephen Gill
Been going here for a few years for excellent care provided to my pup! Catherine, Bernice, and Dr. Smith are all amazing and always go the extra mile every time. They are helpful, polite and always have great recommendations! Thank you! ?
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January 2023 by Jessica B.
My dog has been apart of banfield Al her life since 2013 (9+ years) and when I say this location was the only hope that was left in houston. They could never get another dollar out of me after this year is up. The front staff aren't helpful, the vets are just as clueless. It's like they get paid to put your pets on medication every time they come in. And my dog always get worse. I've been winging it for different issues since the last quarter of 2020. If you love your fur baby stay far away from Banfield in general they arent qualified they don't have experience they're just playing hooky gambling...... they're never helpful!!!!!
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January 2023 by Diana L.
a very rude,unprofessional woman works at the front desk. I will never trust my dog in this clinic.
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December 2022 by Ofelia Bautista Rivera
I wish there was a zero star to give as a review. BANFIELD at bunkerhill is extremely busy because they cover a large geographical area, with this, they are short handed particularly weekends. I had been placed on hold 30 minutes just to ask a question, and then am disconnected, or send to voicemail. Lately, I had been extremely disappointed with their customer service. I suggest taking your business somewhere else.
