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November 2023 by Steve Esparza
I was so very unhappy with the young lady who was working the front desk 11/2/23 @ 4 pmWent in to try and set up my mobile device for online she was very very rude .Putting all my info out there where all customers could here my login passwordThis is very unprofessional with a attitudeShe stands maybe 5 ft very very skinny.At any time someone is to help a customer deal with their passwords and codes it should be behind closed doors not in front of peopleI will never return to this location again
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October 2023 by Maya
I don't go inside as much but when I do they always have a big line and only two windows open.
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September 2023 by tamara spiller
Shockingly horrible. All workers need to be retrained or the location should be closed. Workers do not answer the phone. When inside the location, they are not helpful (including the branch manager).Based on the other reviews, my experience is normal and this is unacceptable.
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September 2023 by MzHouston
I havent came to this Bank of America in years i finally stop by to pull out some money, went through the Drive thru no ATMs work. Got off to the other ATM that one didnt work neither. Then i see cars clueless i dont think anyone was working if you ask me. At least put a sign Not working. 2 weeks later i call to see if there ATM work still no answer of coarse.
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April 2023 by md hasan
No have enough people for service, only 1 woman take care, it’s kill our time, you have to wait 45 min to one hour
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March 2023 by King King
Sorry bank I don't know why ppl come here very bad customer service and the manager just standing in the back. Doing nothing whit a line of 10 ppl trash place this ain't no experience the reason yall got any business here is cause are Hispanic ppl . Regional needs to check this bank they need to do somr changes here .... they need to send a mystery customer here just to see the service they offer here . At lease a 30 min wait just to cash your check....
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March 2023 by Lauren H
Worst Bank of America I’ve ever been to. No staff. Horrible service.
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February 2023 by Denise Robinson
The drive-thru is always packed. I really wish they had 2 separate lines for ATM drive-thru like the one on Telephone. It would make the drive-thru go faster but instead they have both ATM in the same lane which causes the line to be backed up longer
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January 2023 by michelle pena
always has line outside the building ! had one representative at the window inside and no drive thru available!!!!!!! hate coming here
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November 2022 by Gold Star Transport
I went back to this bank today and it was the same or maybe worse now the security guard didn't even let me in I asked him to talk to a manager and he refused to look for me lousy service I don't think I'll come back here again this lousy bankVery slow 6 windows and only 2 people attending very slowMuy lento 6 ventanas y solo 2 personas atendiendo muy lento
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November 2022 by Bill D.
This is the slowest place in the world and they charge 8$ to cash a check on a boa account you would think stealing money like that they would at least hire people to speed up the process
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August 2022 by Trish Gutierrez of the Most High
Why is this branch even open? My diabled friendmom had over an hour to wait in the lobby because of the drive thru shut down.. She asked the rude manager Patti 4-5 times why they don't have their drive thru working, she finally answered about how they have short staff. Disabled people and elderly are very vulnerable for being robbed there. It almost seems that they want people to be robbed because everyone can hear all the banking transactions. Horrible service, if you're disabled, bring a wheelchair, you will have a LOOOOOOOOOONG wait and RUDE customer service ?
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August 2022 by Karla R.
The absolute worst Bank of America to go to. Not only is it the worst, it's the only one in the area. Even if you want to go elsewhere, you have no choice but to drive 20+ minutes. Every single time I come, there is ONE teller and 20+ people waiting. Instead of hiring a bunch of banking associates who are doing nothing, they should hire more tellers.
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July 2022 by Jorge Campos
Been waiting for 1:30 minutes to cash my check because they don’t have enough tellers waiting time when they easily could have more people working thinking of changing bank’s
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May 2022 by Oct4th2006 2808
Trash don’t even bother bad customer serviceGoing with a credit union bank
