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October 2023 by Rey G.
Potential customer. I visited this location: 9006 W Sam Houston Pkwy N Houston, TX 77064. This bank was unhelpful and unwelcoming as they require you to wait in a lobby for an associate for an unpredictable amount of time. Small lobby from the clients perspective. Not the experience I was hoping for. They should create a more inviting atmosphere, hire additional bankers, and/or work on reducing the time it takes to get tasks completed. ATM's are nice, but the client experience comes first. I will look elsewhere for my business needs.
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February 2023 by Dahlia E.
The atm is always down which is an inconvenience based on its location. Imagine spending 20 minutes trying to get into the location only to see them doing maintenance on it.
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December 2022 by Luna Q.
Just go somewhere else because it's understaffed and they will take forever and after all they won't know what is going on. I simply asked if my foreign currency is to arrive at 4:30 and lobby closes at 4:00 when would it get delivered. They didn't even know they get foreign currency and they didn't know what the holiday hours are. By the way I waited 45 minutes in line to hear that response. I feel bad because it's only one bank teller. They need more people and people who actually know what they offer.
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April 2022 by Big Ken L.
Could not do a simple cashier check - just plain sad Bank of America service = bad Bad Bad
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August 2021 by Google user
Try to call to ask a question. But get automated voice that does no good.going to close account and get a bank that actually want too help
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January 2021 by robert salinas
Try to call to ask a question. But get automated voice that does no good.going to close account and get a bank that actually want too help
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April 2018 by Mary B.
Convenient location and excellent customer service. I'm always taken care of when I come to my local bank. The ladies inside are so nice and very knowledgeable when it comes to loans or a simple bank transaction. They are helpful and happy to help. Excellent customer service. The parking can be a pain during peak hours. ATM's are excellent an newly upgraded and make the lines go faster.. updated Bank of America for sure.
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April 2018 by Kara P.
Thank you to the assistant manager for changing my mind about closing my account because other branches like the one on 1960 and jones treat their clients so poorly
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March 2017 by Nadia S.
Lit drive away from where I live, but worth it. I use to go off 1960 and Jones, but always busy and staff is RUDE! Here, so friendly w smile at all times and professional. Love this location.
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December 2016 by Frank G.
This bank used to be good, but recently went into the lobby and found that they have completely done away with tellers. Before the change, you would walk into the lobby with 2 or 3 tellers working, now all you have is a solid wall and 1 ATM off to the side to do your transactions. The human element is almost completely gone, the most you can expect is to be re-directed to the ATM to do anything. I have been a loyal BofA customer for over 10+ years and all of my family bank with them, but this new direction makes me question how long I will remain. I know this is probably an inevitable direction that all banking institutions will probably take, but from personal preference.. I will take my business to where you can still interact with someone thats not through a computer screen. To add insult to injury, over the last few days 2 of the 4 drive-through ATM's have been down and then with my visit today all 4 of them were down. I know things happen and I don't blame them for the technical problems that arise, but when that entire facility is now dependent on the ATM's, these problem are magnified.
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February 2014 by Kaiser A.
This location doesn't offer drive through banking. All there is is "ATM Teller Assistance"... What? I don't need a teller to assist me with an ATM, it's self explanatory. The "depository" drop box was closed and locked... Pretty much the most inconvenient bank I've ever been to.
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August 2013 by Stefanny T.
I hated this location at one point because it took forever to get in and, BUT now that they have Teller ATM's this location is awesome.. Super fast and convenient
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November 2010 by Mai S.
its not very conveniently located. its got like two entrances and its at a very busy intersection so good luck getting in and out. annoying... but it had two drive up ATMs, score...that can do deposits, score again! also with drive up banking and personal bankers inside. its close to home, i shouldn't complain.
