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February 2024 by aaron beltran
They made me wait for more than an hour and when they helped me they didn't help me send money from one bank to another even though they had all the information
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August 2023 by Nitin Bhavsar
Unreliable lobby opening hours. Went today. @ 10:22 AM and it was not open! BoA services getting lousy.
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May 2023 by Ana Vazquez
People were very nice and helpful. You have to set up an appointment but they didn’t take long to see me. They answered every question I had.
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November 2022 by salim alsalahi
I went to withdrawal money in this location and they say I can’t because my phone number it’s not in there even though they took my phone number when we signed up the first time. They don’t know how to operate ?
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September 2022 by nancy lindsey
These employees are the prime example of what Not to be... I walk in to try and cash my check ISSUED BY Bank of America. The teller at the window tells tells me I should call in advance 2 to give them enough time to have the money ready, Rings his little bell and Here comes Patty.. The guy tells Patty the exact same thing that he just got done telling me and then Patty decides to tell me the exact same thing that I just heard 3 times within a matter of 2 minutes. Maybe Patty was having a bad day because her clothes were way too tight. somebody needs to show her where she should shop for her size.. She's obviously trying to prove something to herself. If she was all that genius she would know their is absolutely not one Bank of America from Pasadena to Houston to Galveston would answer their telephone. SO STOP LIEING GUYS.. Again just another location of where trash works the bigger banks saw right through them And now they work for The Sorriest Company. Patty, You don't have to be nasty to your customers we already see it.
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July 2022 by Melissa S.
This is the worst location ever!!! The manager there is lazy and never has the bank opened at a reasonable hour! She also never has the drive-through opened. It's stupid and crazy! Why have it if they won't use ur? Worst costumer service ever! The workers are fine it's just the manager that doesn't know how to manage. Would give 0 stars if I could
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May 2022 by Lisa Ducre
The teller, Ruben was very rude and unprofessional. After standing in line for25 minutes, I did not appreciate the rudeness Iencountered.
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March 2022 by Selena Lacey
Went to open the bank to open a account. I did everything online and they said all I needed was to show my id. I spoke with the Asian American banker lady and she said my account was denied because of risk management. I called and spoke with a representative and they said the banker closed my account because of fraud. Ma’am just because I am black doesn’t mean I wanted to do anything illegal. The fact that you had me sit on the couch instead of in your office shows you had one thing in mind as soon as I walked through the door. Shame on you!
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December 2021 by Isabel Gonzalez
Horrible customer service the teller who was today 12-14-2021 was rude with an ugly attitude such a bad experience.
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September 2021 by Gene Ysidron
Horrible customer service inside this branch
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January 2021 by William Eakens
Usually a quick in and out, no matter if it is in the drive through or the banking center provided all but 1 teller hasn't called in sick for the day.
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January 2021 by Pete Lininger
I tried three times to open up an account with this branch. The first two times it was an hour plus wait so I made an appointment. I went on time and was told they are running behind and it would be over an hour wait even with an appointment. Bank of America obviously does not want new business. I will go to another bank.
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December 2020 by Blanca Villalta
Only one teller working, a line of ten customers and there was a teller holding a conversation about cake flavors she only broke the extended conversation once the branch manager was running to her and asked for help, she still stayed to finish the conversation for two more minutes.While there is only one teller helping the long line.BOA had come down bad.
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November 2020 by Samran Kim
I tried to like this local branch but the customers service here sucks so badly that I had to drive to another nearby branch.
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September 2020 by jeral calderon
such a bad experiance, I had to change a check from their own they charge $ 8 dlls without giving me a recipt .
