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April 2024 by Charla Russe
I have lots of complaints about BOA at this location (Wallisville & Sam Houston Pkwy). I has been said that the tellers cater to Mexican people and deny Black people. In my opinion, race shouldn't be a factor when it comes to where people put their hard earned money.
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January 2024 by Jazzhiel Perez
I've been waiting for my card for 2 weeks. The business banker said it would take 2 to 5 business days. Considering the holidays, that card should've not take more than 14 calendar day. The banker did not help me set up the online services. I called the phone bank to ask for assistance and the automated system is one of the worst I have encountered. It does understand, and it does not take the number inputs properly. When I finally got to someone they told me that I need my credit card to enroll. I try to explain that I just want to enrolled to use the digital wallet while I receive the card but she did not help me because I need the actual card. Over 30m waste in the call. Is there There no other process to enroll other than using the credit card? I came to this bank with good expectation but I have been disappointed at every turn. I'm highly disappointed with my experience with the bank. I'm considering ending my relationship.
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January 2024 by Brahim Peraza
terrible service. extremely racist
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December 2023 by Cassie Briscoe
Not helpful at all which is why I do not bank with Bank of America. Trying to put a deposit into my mothers account and because it’s cash and I don’t have an account with them. They will not accept my cash. That’s why I keep my money with Chase.
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November 2023 by James Holland
This bank has had bad reviews for the last six years. You decide.
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August 2023 by Joseph Lee
Stopped by Friday morning to do a wire transfer and was very pleased with the fast service from Fernando.. I was in and out within 15 mins… 5 starsReturning Monday to do another transfer..
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July 2023 by Val Harashchenko
This is not first time whenTeller for business customers creating her own rules for waiting lines. She must to follow all rules and procedures of company regarding business customers and serve first the business customers in the business line and then if no waiting business customers may take another customers. She makes wait business customers and first take 2-3 people from private accounts making wait business customers at the business line and there onother Teller available for private accounts at the same time. Employee can not create their own rules and procedures and if bank let them do it then bank going nowhere.Then some time I have to deposit cash and they do not give receipt. I have to ask. They must to give receipt no matter what special for cash deposits.And it is happen many times. May be that is why this branch have review with 2 stars. I wish I could give them 0 star.
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May 2023 by Jose O
Came to try to cash one of their checks and remembered why I stopped banking with them a long time ago. Me and another person who didn’t have accounts with them were told they couldn’t cash our checks due to “verification issues”, yet the guy in front of us was able to get his cash without hassle just for being a customer. I wonder why the verification system didn’t have issues then. You can just tell they’re lazy and the manager (red hair and glasses) don’t care to tend to everyone who walks in the door. I was thinking about opening a business account with them and wanted to talk to someone about it today after my transaction but I’m definitely staying away.Just realized they ruined my check by scratching the print marks their machine did with pen instead of a professional stamp any other competent bank would use. Now I have to wait for a reprint of this check due to these people’s incompetence and laziness.
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May 2023 by Savannah Mengel
I had a great visit thanks to Carissa, Jaime, and Beatrice. I initially visited only to open a business checking account, but Carissa went above and beyond to help me apply for a line of credit. Jaime helped me apply for merchant services, and Beatrice is a clever and friendly teller. Each one of these employees displayed the utmost respect for my time and small business.
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May 2023 by LaToya Hill
WORST BOA IN HOUSTON. All my husband wanted to do was deposit money into my account and the Teller told him he could not deposit since his name was not on the account. Went to a different BOA and got it done with no problem.
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August 2022 by Juan Chavez
Everytime i come here its just one line. I always get the "Sorry its just one line today" Whats the point of the business clients line and advertising if its never even open for what they say its for? smh Long lines never end here. WORST bank location to come to, go elsewhere
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June 2022 by Donald Matchett
This is the worst BOA ever. No matter what time you enter the bank there is a line to the door. It always takes me 45 minutes to receive service for a 2 minute transaction
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April 2022 by Sandra Sanchez
Most of my baking is done online or through the ATM. What I don’t understand is why is it every time I go 2 of the 4 ATM’s are down? Also, why are they not able to give out 5 dollar bills anymore. That is so inconvenient!
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March 2022 by Pamela Hurts
I visited today to cash a check. I’m a customer with an account with BofA . I had a check that was drawn on Bank of America so therefore I came in to cash the check at Bank of America. I questioned whether the check had the funds to cover so I took it into the bank. When I got there there was a line I waited in. I was interrogated while in line. I did not appreciate being questioned as to why I was there. What happened to privacy? I don’t want everybody in Bank of America to know while I’m there. Then when I responded that I wanted to cash a check, the person asked to see the check. Why do you need to see my check? She responded to verify something or other. First of all do you think I was standing his line if I didn’t necessarily have to, I could’ve easily done a mobile deposit. But for you to ask me to see the check it’s none of your business. I didn’t appreciate any of it. She said she was only trying to save me time. But unless you were going to cash my check yourself or skip the line and take me to the front you’re not saving me any time. Why I’m there is none of your business. If I needed your help I would have asked.
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February 2022 by Sergio Martinez
February 10 9am I had an appointment and another person arrives behind me and they attend to her before me and they tell me to take a seat, which I did, I turned around and left. the name of the person who attended me was LILI or LILY VERY BAD ATTITUDE
