-
April 2024 by Norma Wilkes
This was my first time visiting this Bank of America branch, and the customer service I received left me speechless. The gentleman at the front desk, Bernardo, was simply a blessing. For the past four months, I have struggled with opening an account with the Chase branch on Edgebrook, where I have an existing checking account and mortgage. He and Ines were able to solve my problem within an hour and a half. I was completely satisfied with the service I received. I highly recommend this Bank of America because they go above and beyond in order to ensure their customers are well taken care of.
-
March 2024 by Talu Tali
Terrible service, terrible attention, rude people like Inés Martínez!! They give you an appointment at 3 and they serve you 45 minutes later, I came for an issue with my app and I preferred to close the account and go to another bank! Your time for them is a mockery! They don't even want to help you in your efforts, it's a game for them!! Closing the account because they themselves do not help you manage is absurd. DO NOT BRING YOUR MONEY HERE
-
March 2024 by Jaime Bonilla
This super very attentive blessings
-
December 2023 by antonio jimenez
Very good service and good working staff
-
September 2023 by Maria Salazar
The worst experience at this facility.Today my husband and I stopped by to make a withdrawal from our accounts.We were told it couldn't happen without the signature of their supervisor.The supervisor was in a meeting, we waited 20 min for the signature, that never happened.It so happened the supervisor was in a meeting
-
July 2023 by JEM Star
Visited this location just because it does happen to be closer to me, I needed a document notarized. I began to get concerned because Nereyda Gonzalez misread the document initially I had to correct her, it seemed she understood the correction, but said she would have to ask her manager which took several minutes I didn’t mind that, however She came back saying she couldn’t notarize the document. I pointed out that this doc was not listed on the Bank of America site. Asked to get the name of the manager she walked away again, a few minutes later Diana Tovar came over. Their uncertainty gave me pause so I decided to go to another Bank of America location it’s a little further away, but there I had no issue. They were familiar, knowledgeable, & kind. Big difference between these 2 locations. My family will continue to just make a further drive, it’s worth it.
-
May 2023 by Robert De La Garza
I've called the location numerous times and they refuse to answer. Why have a phone?
-
December 2022 by Laura Plascencia
I know banks can be a pain, but this location is always quick and very helpful. Never had an issue at this one and they always have multiple tellers. Thank you to Alyssa today! Went the extra mile and I really appreciate the gesture. Everyone always very kind.
-
September 2022 by Akib Islam
Waited 40 mins for just talking to a personal banker. Horrible service
-
January 2022 by Eugene Smith
Horrible banking experience! I have been banking with Chase for decades and never had issues with them. I decided to open a second bank account and went with Bank of America and it has been a nightmare! I did a 1st deposit if a check from my job and no issues however, I did the second deposit a week later from the same place of employment and bank of America has a hold on it for a week! I called customer service and got nowhere! I will wait for my funds to clear and close out immediately! Do yourself a HUGE favor for your sanity and stay away from Bank Of America. Trust me , it will benefit you.
-
January 2022 by Ms Lyn Coop
Booked an appointment online and arrived on time to sit for 40 minutes until I decided to leave. No one assured me that I was next or last, or even gave me any update. Not enough staff, bank was full of customers waiting for counter service and waiting to speak with agents. Definitely need to hire more employees.
-
January 2022 by August
No one in this bank is friendly. They act like it’s an issue to even help. Their tone is very belittling and they aren’t on the same page as customer service. Just switched back to BOA and I’m remembering why I left in the first place.
-
December 2021 by Ryan Anthony
Received a letter in the mail with a bonus promotion for opening a checking account with direct deposit. Opened an account online which was approved. Funded the account, set up online banking and set up direct deposit with my employer. Then the next day the online banking stated my account was locked. Called BOA waited 20+ minutes on hold. They said my account couldn’t be verified and had to go in person to a bank.What frustrated me was having the account approved and setting up everything, but they couldn’t verify my information. The account shouldn’t have been approved in the first place.I go to BOA with driver’s license and SSN to verify myself. They have a line outside the door. Waited 30+ minutes to speak with a banker.The banker said the system already closed the account and I have to open a new account. Ok that’s fine, but what about the promotion. I already shredded the promo code. She’s on the phone for 20+ minutes with a department. They tell her to call another department to get the promotion code, but they’re already closed because it’s passed 4pm.They wanted me to go in tomorrow to redo all this mess. I asked if we can do this over the phone or email and make a copy of my DL and SSN, but nope they said I had to be in person. I just took my funds out of the accountMy first and last experience with Bank of America
-
September 2021 by VFTS
No one in this bank is friendly. They act like it’s an issue to even help. Their tone is very belittling and they aren’t on the same page as customer service. Just switched back to BOA and I’m remembering why I left in the first place.
-
August 2021 by Arely Jimenez
Great service, guy in front desk is great went in to ask a question i had and quickly gave me an answer.
