-
April 2024 by Дарья Крылова
Very friendly staff, responsive and kind employees who are always ready to help) I don’t understand why there are so many negative reviews) They kindly provided a translator for Russian speakers?
-
March 2024 by Alex Serratos
Absolutely horrible customer service. My wallet got stolen and they asked me to go to branch to verify my identity due to me locking my account because of getting money stolen. I reported fraud. My ID got stolen with my wallet so I had to bring an old ID. I need to withdraw money in order to get a new ID. Waited an hour on the phone just for the financial manager (fat black lady) to tell me that she can't verify me and I can't withdraw money. How an I supposed to get an ID without money. I answered all the questions correct. Social security number, address, even have the old card with me. Truly piece of xxxx person. Going to to chase.*Check out this copy and paste, robotic response by them below to pretend they're going to solve something ?
-
February 2024 by Nabil
Available any time, friendly place and area,
-
December 2023 by kazak a.
I never experienced such unprofessional approach at any bank I ever been at. Came in and they questioned us if this could be done with ATM without using their services. The manager was super weird and disorganised.. told us there where people in front of us but there was no one in front of us, or teller at his location.. he was just wondering around talking to people finding out what they need.. all of the sudden there was a line that formed and the manager goes, she was here before you so sit back and relax! Wow!! What is going on Bank of America!!?!
-
September 2023 by Scottie Jones
Bank of America has been falling by the wayside in service. Not a great place to do business. Looking for other banking options for checking, savings, investment, home and auto
-
August 2023 by luisa maria
Terrible experience. ATM didn't work, I saw the message too late and It withheld my card. During opening hours I went with paperwork to get my card back and they refused to give it back to me. Now I'm in a foreign Country with no credit card. I tried to explain my great difficulty to the manager, at the beginning she was kind but in the face of my understandable insistence she was not very courteous in the end. I understand the general rules but I think it's also very important not to harm people for a problem with their ATM, if it was broken It shouldn't have taken my card or it should have given it back to me. This is unbelievable and ruining a little bit my vacation in the wonderful USA.
-
May 2023 by Sylvia H.
Worst bank EVER!! One teller? REALLY? No drive thru? REALLY? Large manager too large to mover help me..wearing strange eyeglasses.. told me to open my app and do it myself? REALLY?? CHASE IS LOOKING BETTER EVERYDAY, even after 50 years of being with Bank of America!! Gee, try harder BANK OF AMERICA!!
-
May 2023 by Mehran Rezvani
No wonder their rating is so bad, I went to deposit a dwelling check we received from our insurance company and was endorsed by the mortgage company already, and they told me they can’t do it cause there are two names on the check, you don’t need to be banker to know that as long as the check is endorsed by the other party and has both parties signatures, is live and can be cashed. they even called their manager, SHIVA, and she was saying the same nonsense, I left and went to another branch, and they deposited the check right away
-
May 2023 by Texan Auto Seat Cover
No wonder their rating is so bad, I went to deposit a dwelling check we received from our insurance company and was endorsed by the mortgage company already, and they told me they can’t do it cause there are two names on the check, you don’t need to be banker to know that as long as the check is endorsed by the other party and has both parties signatures, is live and can be cashed. they even called their manager, SHIVA, and she was saying the same nonsense, I left and went to another branch, and they deposited the check right away
-
February 2023 by lida Wang
I came to the bank to do an international transfer. The lady in the lobby told me they don’t have any appointments except the customer they are helping. However, when the other staff became available, she came to me to ask what service I need. Once she heard what I need, she immediately told me she has an appointment coming in and she doesn’t know if she can help me.Then she jumped in the room and never came out. I had to sit there forever. This place either has a race prejudice issue or these people are snobby . Horrible service !!!!
-
February 2023 by Karen Jones
A terrible bank. Cheques are taking over 2 weeks to clear. Lisa is helpful but clueless!
-
February 2023 by Michael B.
1 teller and 7 people in line. No one else on staff will get off their butts to help. I can't wait to withdraw off my money. You guys suck on service.
-
November 2022 by Dovani C.
I went to this Bank of America today to pick up a cashier's check during my lunch break and of course there is not one bank teller available and they have the line blocked off. A great way to waste someone's time
-
October 2022 by Martin Kjeldsen
Absolutely ridiculous, have three employees processing one customer for 20+ minutes. Not opening another line. As soon as they finish the customer the other 2 employees leave and let the 1 remaining teller deal with the 10people in line. With only poor reviews in the review history you would think lessons had been learned. Just stay away.
-
September 2022 by Fash Barvarz
Retail banking at its worst. They frankly provide a disservice here.
