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February 2024 by Patsy Payne
Great help
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February 2024 by Yasuko Ciampichini
I don’t have any issue or problems with this location. Always fast , quick service and very clean !!
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February 2024 by Carman D. Weber
Very bz and not enough tellers to assist. 1st visit and this is ridiculous ? ?. And they charge for not having an acct,but, their it's their bank check from another issuer!
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February 2024 by Angel Perez
Came in on Tuesday around 1pm to re-set my debit card pin since I had replaced it and couldn’t use it till I re-set it and Roger said it would be a 2 hr wait since I was a walk which I understand but I had an appointment elsewhere so I left and when I was done with my other appointment I went back (about 1hr later) and I was told they no longer accept walk-ins by the same person and closest appointment was until the following week on Wednesday …. I called another branch in the willowbrook to see if they still accepted walk in and they said no branch stops accepting walking till closing at 5pm… Smh I drove to the willowbrook location and they helped me out with no issues within 5 minutes I was in and out
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January 2024 by Gilberto Flores
I spent 1 hour waiting for them to fix the address of a warehouse and after that hour they came out that there were 3 more people ahead of me and I would have to wait about 20 more. If goods I would have to wait longer if not I would have to wait almost 3 hours to fix an address... THE STAFF LACKS COLMIOS
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January 2024 by Ruth Louse
They don’t have restrooms for customers who do business with them. You can be here to hours and easily lose your spot if you need to go to the bathroom. Bank of America has to do better for its customers. Especially with long wait time. Horrible service. First the long wait to checkin now long wait for assistance and no bathroom. I have been here 2 freaking hours. Plus the ladies at the front entrance just gossip about customers. No professionalism!
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December 2023 by Daniel BG
There are no bathrooms
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November 2023 by Christy Lee
I had an appointment with Miss Rosemary and she was a delight she actually made my banking experience memorable she's knowledgeable has a great sense of humor and it was a joy working with her yesterday because of her I will start using this branch as my banking home Thank you so much Rosemary. For doing such a great job. You are the reason that customers keep coming
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November 2023 by Hannah Dominguez
They make me come here by appointment to make me wait 1 hour and 30 minutes dike because there are people waiting.
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October 2023 by Barney Gonzalez
You would think that 1 of the biggest banks in America would have a public place to use the bathroom. While waiting For the services. Waiting for your service for your services. But I'm not gonna say that they're doing that.
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October 2023 by Sam Was
Very slow and poor service branch.Someone should clean the unwelcoming culture here!
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October 2023 by D'Quincy Robinson
Less than mediocre service at this branch location. I'd expect more but it's all a gamble at this point. Very unprofessional and uncaring about customers issues or customers needs. This location is more like a low quality check cashing place and I'm not used to such low level service when it comes to banking. I learned today that location is truly everything so I guess I need to stay in my own zip code to avoid frustration. Upon arrival I asked the security guard to direct me to the main entrance and his superiority complex took flight. This is what happens when you lack confidence and training. What a wonderful world!
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August 2023 by Geoffrey Forbi
I faced discrimination today from the man incharged. In my last visit I was treated fairly by a Hispanic lady. Today the Hispanic man in charged was bias/racist. I was second in a queue for those without appointments, after they call in the first man, they skip me and called the third person. When I moved to the counter to inquire, before I reached, he whispered to the lady besides him( showing he was aware of the descrimination).She attended to me and said, I will be attended to soon. I believe as a customer, I should not experience descrimination. I don't think, I will go to this bank again after such bad treatment and, waiting for more than an hour.
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June 2023 by Don A
Worst bank on god earth they have the audacity to tell me to go cash my checks at Walmart when I’m banking with them the guy at the front roger Gonzales you need to learn how to respect people!!!!!!!!!! Rude I regret opening my account here I should’ve went to chase
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June 2023 by tuan doan
Never see long line and customer service slow in any Bank. ATM refuse withdrawal cash. Terrible.
