-
March 2025 by Adriana Solis
Excellent service and good products
-
March 2025 by Lillian Mahoney
Good location. Well stocked with lots of different items and scents. Unless you're looking for something very specific that's out of stock here, this is a better and more convenient location to stop at than the Willowbrook Mall location across the street.
-
March 2025 by Jean King
Wonderful selection asking with a smiling, helpful staff!!
-
February 2025 by Meggs
I’d give it less than a one star if I could. This BBW is the absolute worst. Honestly it’s the management, they have a toxic environment and speak badly about people when they walk through the door. I heard the manager Anitra actually tell her hispanic associates to help “their cousins” when hispanic patrons entered the store. I will never shop here. Shame on Bath and Body works for allowing such behaviors from the top. The definite root of the problem here.
-
February 2025 by Ebony Vincent
This location is always helpfull and friendly. I will always go back.
-
February 2025 by Lou
Today's experience was so below satisfying. No one said anything to me upon entering the store and Reagan, the acting manager was standing right there in duty. I saw my favorite candle was back in stock so I walked up to her and waited until she finished typing, spoke. Reagan responded by just looking at me like I had egg on my face and says "what, did you need something or something?" I was blown back by the attitude. I asked her was the Fiji White Sands 50% of, she just says was it on that table over there, mind you she is at the front of the store so all the tables are over there. I point and try to feel her come see they're over here. She just says yes they are. I get 6 and go to the register, to my were full price, smh. I stated we'll the lady up there said they're 50% off, so they get her, Reagan, and she comes back there looks at them and says no not those. I was disgusted with the customer service and as manager you should display the attitude and service you want other employees to model. Never will return to this one again.
-
January 2025 by Beverly Wreede
They need to figure out a safe way, for their customers when they have the big sales. People get a little crazy and cut in line and push others around. And the sales people do nothing about it. One of these days there's going to be a big fight and someone's really going to get hurt. Plus it is starting to get ghetto.
-
January 2025 by Annalay Llerenas Avalos
🥰🥰
-
January 2025 by Mz Tiaa Griff
I went to do an even exchange and had to repurchase the product again even exchange. I made the purchase only to get home a realized all 3 wicks were black. Meaning thus candle was previously burned so now I have to check candles to make sure they've never been burned!
-
December 2024 by Coni Moore
I’ve always loved B&BW, have mostly shopped at Katy locations and customer service was excellent every time. I was very disappointed in this particular Spring location because not one employee as much as said hello as I walked in or looked around the store. In Katy, someone ALWAYS welcomed me in and asked if I needed help, etc. It was not very crowded or busy, but the only employees I saw were behind the counter, moving at a snails pace. Only 1 person in line ahead of me and when their transaction was done, the ladies behind the counter ignored me and began chatting among themselves! I had to step right up and put my items on the counter loudly before I was even acknowledged! Not one of the ladies smiled - they were like robots. I will not return to this location, ever. I’ve never experienced worse customer service at any store that I can recall. I love their products but the prices have gone way up and service has gone WAY DOWN. Adios, B&BW!
-
November 2024 by John Britto
Friendly and courteous staff, good ambience and quality products.
-
November 2024 by Laura Lyons
Had my order sent here for pickup. THEY GAVE MY ORDER TO SOMEONE ELSE. Got a refund but missed out on 3 wick candles but one get one free. (I spent $90). I will no longer deal with them or their stores. Absolutely the WORST customer service I have ever dealt with. This is also not the first time I’ve had an issue with them.
-
October 2024 by LaRue Smith
I’m not sure who the lady was at the door but I loved her personality when I was coming in and out.
-
September 2024 by Jessica Turner
Always friendly and fully stocked.
-
August 2024 by Susan D
Online order ready quickly.
