-
January 2024 by Malle Ponce D
I got a Latin boy so communication was very easy
-
November 2023 by Monique McAfee
This is my MOST TRASH pnc bank in all of Houston. ATM never works. Like seriously it’s out of order more times than not. This is not a bank you can make a quick stop at and the lines are ridiculous and the customer service is CAKA. Literally go anywhere else.
-
September 2022 by Erycca Fields
Just walked in to receive a cash advance, but was told I had to be a member. I said no problem I can open an account then. & the gentlemen proceeded to condescendingly state that “there are specific requirements.” I said ok, no problem. All he replies back saying is that the requirement is to have $500 minimum. I did my best to hold back a chuckle, because certainly there’s more got to be more elaborate “requirements” to opening an account then a small $500 dollar balance, per his initial statement. I said ok again, and I can tell he’s sorting through his small brain to come up with another way to turn me away. He then goes “there’s an ATM out back you can just use to do that.” So we went from there being these enhanced requirements that he jumped the gun on assuming I wouldn’t be able to satisfy, to him redirecting me to withdraw $1200 from an ATM in the drive through. I just let it go because it was more then obvious he was being racist. There were two older white women in there, probably late 50’s that he was practically tripping over himself to assist in his baggy, wrinkled suit but as soon as a black person walks in he tries to minimize his interaction and turn me to an ATM out back. Little does he know I’m taking this interaction all the way to the top. I won’t stop filing complaints with corporate, and the Pennsylvania Human Relations Commission until it’s addressed properly. Absolutely disgusting.
-
July 2022 by Christina Cerna
Got my old BBVA account transferred here and the tellers were super nice and helpful!
-
March 2022 by juan jose aceves
Unable to cash a check for over 3 weeks.Teller kept asking to come back without being able to track the check issued by the bank.
-
March 2022 by Ingrid I.
Slowest, most inconsistent and unprofessional bank branch of all time. It's actually incredible that they're still in business. Wow.
-
February 2022 by Arturo Sandoval
To me this is the worst bank ever I miss BBVAThey could give me a cashier ckeck because they where busy but not a single customer inside
-
October 2021 by Matthew C Rowe (Charles)
Love the new look!!
-
August 2021 by Numan O
I am pretty disappointed with this location. Demmi Jackson just ruined my day. I have been doing business with BBVA, have a furniture company. I have built good customer relations with BBVA until the day I came to this location to get a service. My customers that i pay invoices are saved as a draft in my profile, Demmi was there to make sure she was making everything hard. She told me she can not wire international transfer after 2 pm. Although all the other locations are accepting it. I am aware if you do it, it will be transferred next day. But she kept refusing to give service on that. Once she was convinced to do the wire after i told her so many times, she tried to create problems with my ID. All locations i have been using my texas drivers licence and all the other bankers never asked my passport. This Lady just treated me , a business man like a garbage. I wilk definetely take my business somewhere else just because of this lady.
-
July 2021 by Elona Lushi
I have constantly used this bank but this time Demmi Jackson was making things extremely difficult for me and I had to leave and find another branch. She was being rude and had zero information on how to handle things. She lacked behavior and customer service skills.
-
July 2021 by Numan Orhan
I am pretty disappointed with this location. Demmi Jackson just ruined my day. I have been doing business with BBVA, have a furniture company. I have built good customer relations with BBVA until the day I came to this location to get a service. My customers that i pay invoices are saved as a draft in my profile, Demmi was there to make sure she was making everything hard. She told me she can not wire international transfer after 2 pm. Although all the other locations are accepting it. I am aware if you do it, it will be transferred next day. But she kept refusing to give service on that. Once she was convinced to do the wire after i told her so many times, she tried to create problems with my ID. All locations i have been using my texas drivers licence and all the other bankers never asked my passport. This Lady just treated me , a business man like a garbage. I wilk definetely take my business somewhere else just because of this lady.
-
April 2021 by R Flores
This ATM not usable if you drive a car. It is a safety issue to use this ATM. I either have to get out of my car, open the door, or stick half of my body out of the car window because the ATM machine is positioned so high. I feel unsafe doing this as I am a woman and usually depositing checks or cash when the branch is closed.
-
April 2021 by Gabrielle Bland
Not this particular location, but this bank is terrrrrible. Opened a bank account online and they were horrible to work with. I couldn’t get funds over to the account because my phone couldn’t receive text messages from them. Called customer service and they didn’t help me at all. Closing out my account because I can’t work with them.
-
February 2021 by Lisa Matocha
Nice location, but ...not many branches when you travel out of Houston.
-
January 2021 by Pandora Pipiringos
I went in to open a checking and savings account and it took over 2 hours. The woman was obviously new and clueless with very little training. I sat there with a mask on praying I wouldn't get covid. Then when I got home I was unable to log in to my account because she had spelled my name wrong. Then my checks were sent to the wrong address. Instead of being apologetic they were defensive and unsympathetic with excuse after excuse. Make sure you double check everything to make sure it is correct. They may be getting paid to do this job but unfortunately you may end up doing yourself. Not impressed at all!!!
