The PNC Bank branch provides friendly and helpful customer service, with staff members like Jurixie, Chrystal, Gisselle, Mimi, and Sam receiving high praise for their positive attitudes and willingness to assist. Customers often feel welcomed with bright smiles and warm greetings, making their visits pleasant. The staff is attentive to individual needs, whether helping with new accounts, resolving complex issues, or assisting non-English speakers. For example, a staff member named Nathalie Martinez was highlighted for her excellent English and Spanish skills, successfully helping with a T-bill problem for customers whose parents struggled with language barriers. Many reviewers appreciate the professional and caring service, noting that the branch stands out compared to others. However, wait times can be a concern, especially when customers are on limited schedules like lunch breaks. Overall, the branch is recognized for great customer service, a friendly team, and a welcoming environment, encouraging others to join PNC Bank for their banking needs.
Great customer service with all smiles .. all your branches need to learn from this branch , Gisselle , Mimi ,Jurixie are customer service specialists .. Thank you for being awesome .. will come back to this branch … Leo Bernal
August 2022
Love this bank they are so quick and very good customer service
August 2022
I have my car loan through PNC. While the rate is great, their system is archaic. I cannot pay down principal without calling each time and having them manually move the payment. They also told me I could go to a physical bank to pay down principal.
