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July 2025 by Jay Rattler
Absolutely shady refused to open my account because she said I was in early warning systems called them and I wasn’t so I guess she was just hating on a black man trying to get an account for direct deposit worse branch ever so I went to another Pnc and they opened the account
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June 2025 by Kendra E
Horrible first time experience at this branch location! Made an appointment to open a business account online to only get there and was advised they had no open slots for today. Nobody has time to waste! This was a total turn off PNC, taking my business elsewhere!!
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May 2024 by Gary Mann
I have been a customer for 30 years from,Compass to BBVA and now PNC. I HAVE never once had a bad experience at this location @Bunker Hill and having Hedwig Village police patrol makes me feel safe.
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May 2024 by Ricky Amoroso
ATM WILL CHARGE YOU FEES WITHOUT GIVING YOU THE MONEY, avoid this bank, staffs are unhelpful
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November 2023 by Tracy Walker
Best branch! Employees are great and helpful.
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November 2023 by Mom and Boo
Just left there drive-through after waiting for 15 minutes not a single car in the drive-through. Other than mine. I couldn’t get anyone to to make a deposit for me-they preferred after 15 minutes of waiting to just send me back my canister because they were too busy inside to help the drive through- the ONE car in the drive-through -avoid at all cost. We are moving personal and business accounts after this -I disgusted by their treatment and total disregard for customer.
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October 2023 by Juliet Porras
Just left there drive-through after waiting for 15 minutes not a single car in the drive-through. Other than mine. I couldn’t get anyone to to make a deposit for me-they preferred after 15 minutes of waiting to just send me back my canister because they were too busy inside to help the drive through- the ONE car in the drive-through -avoid at all cost. We are moving personal and business accounts after this -I disgusted by their treatment and total disregard for customer.
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June 2023 by Brandon Stephens
Austin is awesome! He took care of all my needs and was super helpful! Highly recommend this branch!
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December 2022 by Raquel Castro
When I walked in I was greeted by a older American woman asking what I needed. I said I need to cash a check. She asked if I had an account. I said no and she said she cannot do a cashiers check for a non member. I said again I’m here to cash a check. And she said yet again that I could not do a cashiers check. It seemed she was just coming from a place of no and not really listening to what I was saying. I once again said I needed to cash a check and she said well it HAS TO BE A PNC check and I said yes it is. She then said that the teller could help me and that it would be a 2% fee which I was ok with. As I waited another woman walked up from her desk and asked if I needed teller services or a banker. I said I’m trying to cash a check and she smiled and turned her back to walk away. The teller, a young African American/Hispanic man, was kind, polite, and assisted me through the process. Honestly this young man was the only positive experience I had there. I bank with Chase but had a refund check from my college from PNC. I was affirmed to why I bank with Chase and I honestly feel sorry for anyone who has to deal with this bank specifically this location. Yes I may not have an account but I am a customer with your bank money and at least deserve to be treated with decency. Also if there are two people sitting at their desks doing nothing maybe there are too many people on shift and the bank could save some money by cutting their schedule. Happy Holidays.
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May 2022 by Heather Mc
Rude lady at the front door on 4/8/22 12pm.
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January 2022 by Shondrika Oneal
Rude customer service
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November 2021 by Nick Johnson
After the buyout from BBVA to PNC, the quality of the service and software has dropped dramatically. I've spent over 5 hours, 3 phone calls, and two visits trying to set up a recurring weekly transfer from my bank account to another. They were clearly unprepared for the transition.
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January 2021 by J Odom
Afia is a horrible manager of this location. Very rude and not trustworthy
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October 2019 by Brandon Baker
This is the worst bank I have been to. I tried to go in and they only had 1 teller inside, waited for 5 mins and then went to the drive through... took another 10 mins all to deposit a minor amount of cash. Do yourself a favor and drive the extra 5 mins to the next one it will be faster in the long run
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February 2019 by Shihong Chi
the location was closed as of Jan 2019. Do not go there.
