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February 2024 by Mary C.
I bought a bedroom set for my grand-daughter. It was advertised as wood furniture. About a week of having it, it started puffing up on edge from the moisture of a cold drink. I contacted them and did all I was told to do like take pictures, etc. The end game was we must have done something and they were no responsible. The furniture scarred real easy. Will never buy anything from Bels. Don't stand behind their products. Bad customer service. Merchandise is crap. I'm finish.Thank you
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November 2023 by Phyllis D.
Bel Furniture between Brookshire and Katy are unethical, lack integrity, poor customer service, etc. Anyone have a District or Regional Manager personal contact so that i won't have to speak with 15 different people and tell my complaint 15 different times? Said they would refund me after issues with delivery. They haven't refunded me and they have the furniture. I have now purchased furniture from a different store. I want my refund as promised from Bel. Now, the manager is ignoring me and not responding. They deserve zero stars.
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October 2023 by Leslie S.
I purchased a $600 recliner from Bel Funutre and in less than 3 months it was literally broken The foot rest had just cracked, the left side of the arm of the chair had come apart from the base. I call and was told i needed to get in touch with their repair people. It has almost been 2 months and still nothing has been done about this recliner. I am very sorry i did not check the BBB on this company before purchasing this imem.l also purchased the warrenty on this chair which does not seem to matter. I have never witnessed anything like this in my life.
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September 2023 by Andre Perry
Mr. Muhammad got me approved, was very kind and patient and helped me complete my purchases .Mr. Victor had excellent customer service and expedited my order. Ms. Carla was also very helpful getting my invoice readjusted as I couldn’t make my mind. I changed my invoice three times before making a final decision. These three workers were very patient kind are very professional and much appreciated.Thanks Drè
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September 2023 by MayMay Dollo
Sooo today I was very pleased with my experience here at Bel furniture located on katy fwy!! Ms. Laveta is the absolute best! She got me approved exactly what I wanted and more! Discount after discount and me and my daughter is very happy and excited to receive or goods!! Will be referring you guys thanks so much Laveta ?
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September 2023 by MK Kassem
Thank you thank you Bell Furniture for your generosity, you all are amazing. About a month ago one of my friends had a brain hemorrhage while visiting Houston from overseas few days before him and his family were supposed to go back, he was is in ICU for 3 weeks. He got better and out of danger but he needs many months of therapy to hopefully fully recover. He doesn't have job now, but he has a House in Katy that was rented while he was working overseas but the tenants were about to leave so the family decided to move in to Houston permanently and move to their house to get the medical help he needs. I posted their sad story on Facebook for my friends to do prayers for him and if anyone wanted to help. Less than an hour I got a massage from Nazila one of the owners at Bell Furniture asking how can they can help. I asked if they have any broken furniture or even used beds that would help the family. The respond from Nazila was "I will furniture the house" Waw..sure enough within few days the whole house was furnished free of charge, you can see some in the photos I posted, they even sent a dinning room set with the breakfast area set that the family sent back because they didn't have a dining room, what a generosity!!! The family was so happy and thankful for this generosity. I can't thank everyone one at Bell Furniture enough for this kind gesture for their kindness and generosity. You all made a huge impact on this family who their life changed overnight after the accident. God bless each and every one of you and reward you for all your good deeds ❤️?
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September 2023 by Gerardo Cano
This is our second trip coming to this location. Very great people. Especially this time around the person who helped us, Brian was patient and considerate of our opinions. Showed us many options because we did come in with a budget. Overall excellent experience. Will be back for more items. Shoutout to his coworkers that helped us out as well. Thank ya so much.
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September 2023 by Miguel Lo
Good people good service. Bryan was helpful. And we joked around with staff very friendly!!!
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September 2023 by Qrisha Carradine
PaVeta was by far the nicest person I’ve ever had the pleasure with speaking with at a furniture store. She greater me as I walked through the door even though she had guest already and she let me know she’d she with me in a second. A few seconds later she came and found me in the store which was all the way on the other side of the store. She was very upfront about pricing and she spoke very professional. I wasn’t confused at all and she also went over all of the finance and warranty options. I wanted the furniture today but I can’t get it until Monday, she was very nice about letting me know that. I am very pleased with my visit today and I will be shopping with Ms LaVeta for my kids furniture sets in the near future.
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August 2023 by Rocio Gomez
Henry made the whole shopping experience awesome! It was such a pleasure having him as our sales associate! He took his time explaining everything to us and did not rush us! We appreciate such great service and will definitely be coming back because of him! Thank you Henry!
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July 2023 by Tonia Lachapelle
Beautiful showroom. Well arranged. All salespersons were attentive without being pushy. Dulce, our salesperson assist eyed with every question. Anticipated other possible sales yet when we decided to leave, she did not push. We soon returned for our purchase and, Dulce, was again helpful and friendly. Great experience. Looking forward to our delivery!
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July 2023 by karen massie
We had a great experience shopping at Bel furniture. You know how at some furniture stores, the salesperson follows you around like a lost puppy and you don’t even feel like you can have a private convo with your spouse? And some furniture stores you feel like you have to holler with a megaphone to get anyone to help? Our experience at Bel was a perfect blend of the two extremes. Stephen was helpful and handy without hovering or pressuring us. He answered all of our questions and gave us thorough information about the plans to protect our purchases. 10/10 would recommend shopping at Bel and asking for Stephen the muscleman!
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July 2023 by Daniel H.
I bought a reclining living room set and the 5-year extended warranty with Guardian Protection Services and a year later a spring has come loose. The furniture is cheap but the price was not. I called to get it fixed, and it took over a month to get the repair approved when it should have only taken 10 days. Furthermore, Guardian contacted me 5 days after they approved the repair and said they couldn't move forward with my repair because I did not call the repair service in the allotted time (5 days minus 2 for the weekend). DO NOT BUY ANYTHING FROM THIS STORE!
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June 2023 by Viviana Hernandez
Stephan was awesome. He was patient & attentive. Answered all my questions & if he didn’t know the answer he found out. Their prices are also great & approval is such an easy process. They really work with you. Definitely coming back to purchase more furniture.
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June 2023 by Kendra Robinson
This is our second time purchasing from Bel furniture and it was great! As soon as we walked in we were immediately approached by Victor and guided through the entire process. We found the perfect bed for us and the manager was also a really nice person.I’m very satisfied with the deal we got on the king bed and mattress. I always recommended this place to anyone looking for good priced reliable furniture! ??