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November 2023 by Phyllis Penn
Israel was informative @checkout. Was also was happy to receive help on the floor. Will return and referred my daughters. Thanks for the customer friendly experience Israel and the floor salesman. See you soon!
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November 2023 by Linda L. Garza
I was able to find the washer and dryer set that I wanted. They have very good deals and a ton of appliances to choose from.
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November 2023 by Grecia Coronado
Been shopping here for years, back when prices were negotiable. After third party delivery service carelessly handled my merchandise to the point where it was no longer usable- Best Buy allowed me to reselect my merchandise and matched the price! I want to especially commend Sarty on his exceptional customer service and genuine care for customers! My transaction took a little longer than most this day so I got to sit down, wait and observe. I would’ve never guessed sarty has only been working here 6 months, he’s definitely all over the place (customer service, loading merch, checking people out, helping on the sales floor) he’s getting things done for best buy. Watch out y’all, I want to hire sarty for my own business!
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November 2023 by Melissa H.
Store is by Chuck E. Cheese! Not on the other side of 249. It used to be near Ashley Furniture but it moved to where Babies R' Us used to be. It's right beside Chuck E. Cheese.
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October 2023 by Naf A
Avoid dealing with these dishonest individuals. The employees at this place seem completely uninformed and unprofessional. I visited their store to purchase four laptops, and the woman there informed me that I needed to place an online order to receive the online prices, so I complied. However, I had to endure a four-hour wait for the order to process before I could pick it up in-store. Unfortunately, the pickup never occurred, and when I called their customer support, it was as expected from a financially troubled company – no real assistance from actual human beings.
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September 2023 by Naeem Chandani
Terrible experience trying to purchase a high end gaming laptop. The store staff had a very hard time locating the device in the store and then had no idea the laptop was a refurbished unit missing a charger, the trackpad not working and dirt/marks all over the laptop. Talk about wasting folks time and energy to sell you a laptop that should be sold “for parts” as an open box laptop. Will continue shopping at the normal Best Buy location and avoid the outlet location.
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August 2023 by beechan84
Lots of deals. It's mostly washers, dryers, and dishwashers, although you can find other items like wires and stuff. I also saw speakers there if that is what you are looking for. My husband got a laptop from the outlet section. They didn't deliver, so we did have to pick it up all the way out there. Also, it didn't come with a charger. The staff was nice and helpful.
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August 2023 by Leslie
I want to share my experience with the wonderful service here. The attention to detail and helping us find the best washer and dryer for our home is truly appreciated by your service especially with Mario! Thank you, for all your help and your service! ?!
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July 2023 by C K
My wife and I came into the Best Buy Outlet in Houston last week. They have some great deals on appliances, but bring your patience. Their inventory is huge. it's a lot of items to go through. We bought 3 appliances and felt like we got a great deal. A manager named Mario was especially helpful. He got us the help we needed to the complete transaction and load the appliances into my truck. It was 10 minutes after they closed by the time we left.Mario's service after the sales is what I'm most impressed with. I didn't receive the anchors to install the dishwasher. The refrigerator also had a small issue. I drove 45min back to the store. Mario quickly provided the brackets I needed. He also found a replacement refrigerator. It will be delivered in a couple days. Thanks Mario for going above and beyond! My family will be shopping at your store often.
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July 2023 by Virginia McVicker
Service given by Richardo Andre was superior. Very polite and great knowledge of product we bought. Very nice young man.
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July 2023 by Lou C.
Who says this outlet store not open? I was recommended by the Best Buy store near my house. I came here to buy a refrigerator to replace the old one at my house. I heard great things from the store employee. But in reality, I was really disappointed. I am looking for a 32 3/4 inch wide by 66 5/8 tall by 33 5/8 deep, double door refrigerator. I looked at every single one in the outlet store. The width is all too big. The only one that fits the dimensions but my wallet said no. It cost more than a new one. So, it was a waste of time and gas to get here to walk around in the air-conditioned room.
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June 2023 by Angela Eborg
Second time purchasing appliances here. Everyone is very nice, but it does take a while to get a person if you have questions. We have gone on Saturdays both times but just found out today that they get trucks Monday through Thursday, so it is best to visit on Tuesday or Wednesday when they options are better.
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May 2023 by Elizjua Jua
So expensive at this outlet compared to the store,I couldn't find a good deal, this one was for $1600. Best buy was running a special and got mine for $850 not the same but very similar.
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May 2023 by Robbins Texas
Meh. They do help you load. Nobody is in a hurry to help you. Half the staff does not move with much purpose. Many of the staff have lost any manners left since covid. There are too many vehicles blocking the entrance because they bring all items out the front door only. So you may be ready to pick up your items but will have to wait for others in line behind you simply because other customers will park and block the pick up spots before checking in. Prices are not really that great for damaged goods. There is no real decent discount, just a lower mark up.
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May 2023 by S Hernandez
I like this store and their prices. I have bought appliances from Best Buy multiple times. My only complaint is, the staff. Recently I have noticed that some staff are just sitting and not helping when you need something. I came today and had a question. One of the staffs didn’t even want to stand up to come look at the appliance I was talking about and all he said do you have a picture? I told him I didn’t but I tried my best to explain to him and he really didn’t understand what I was talking about so I just said ok thanks for your help and I walked out. So, I went to the main store. This wasn’t the only time this happened.
