-
November 2024 by Jay Janea
I had the pleasure of being a plus one with someone else and I must say I absolutely love this place . Front desk is always so nice and very accommodating. The room was very clean and cozy . I watched the lady mop the floor 4 times . It’s the safest most comfortable stay I’ve had in Houston cause these places are very rough . Breakfast has many choices and was delicious it isn’t a five star but enough options to start your day off feeling good . This has been the safest location and our car was safe everytime front or back parking . I will always stay here .
-
November 2024 by Paul Ajobo
Staff is very nice and friendly.
I enjoyed my stay at the hotel
-
November 2024 by Christian Stewart
1 star all around the place is infested with roaches. I tired to reach out for accommodation maybe a discount or a different room anything . I keep getting transferred from person to person to adrees the problem and I'm beyond over this BS honestly just find somewhere else to stay it will make your life tremendously easier. Also if you have children again I do not recommend because of the infestation
Safety: For safety I don't recommend until they deal with the infestation
-
November 2024 by Keaira Lee
ROACHES!!!! Worst hotel i have ever stayed at. Sonya (the so called manager) was suppose to give me a call back about a refund one week ago and she has failed to call me back. I have called up here everyday with no response. This is very frustrating and all i wanted was my money back due to having roaches in my room. This hotel does not care about its customers and are money hungry. Please save your sanity and do NOT stay here.
-
November 2024 by AIR SKY Entertainment
HOTEL IS FULL OF ROACHES!!!! Manager was suppose to give me a call about a refund but will not call me back. I have called every day and this manager (Sonya) will not call me back. Front desk keeps saying they will leave a message for me but she never calls. Its not even about the money anymore, its the principle. DO NOT STAY HERE!!!! POOR MANAGEMENT AND POOR LIVING CONDITIONS!!!!
-
November 2024 by AIR SKY
THIS PLACE HAS ROACHES!!!! AVOID!!! I booked a room here and had to leave my room at 12:30am because of roaches! I check out and had to find another room and didn’t find one until 1:30am. I have been trying to get in contact with the manager to get a refund for that stay but she continues to dodge my calls. Sonya is her name. The front desk keeps say they will leave a note for her but she never calls me back. It’s been a week of this and I am very frustrated. Poor customer service and terrible living space. DO NOT STAY HERE! NO MATTER WHAT !!!
-
November 2024 by Chris “JC” Malveaux
This place was definitely below acceptable. At first glance it appears to look nice. It’s reasonably clean however, the front desk person was very rude. Had an attitude as if though we were disturbing or inconveniencing her. However, she did check us into a room. We got upstairs, the room reeked of cigarette smoke & had roaches so we went back to ft desk. The second room they seem to work and there wasn’t any roaches upon visual inspection however, once all tucked in the bed, we turned on the TV and it didn’t work had an error message. We called & inquired. She said i’ll come up and try to fix it she came upstairs & was like there’s nothing we can do. ( I responded, I’m sorry Ma’am, you check into hotel with the notion that you’re gonna be able to use the amenities) she replies you can speak with manager. Upon waking in the morning, the continental breakfast was trash a whole disaster I asked to speak to the manager, and I was rudely told they arrive at noon, which checkout was at noon so it’s convenient that they have no intentions of correcting the issues don’t go there.
Rooms: Needs attention.
Safety: Dirty & broken
-
October 2024 by angela rubi
Avoid this hotel. This place is so weird. The whole hotel smells like weed. And there are questionable people just hanging out in the parking lot. There is no security and during our 5 night stay 3 cars were broken into. The shower tub is extremely slippery and on the 2nd day I slipped and fell in the shower. I asked the front desk to please add some grip strips and they did nothing. I went to target and bought a $5 mat myself. I would’ve left the hotel but my stay was pre booked and I didn’t wanna pay and lose out on my money. I would never stay here ever again. I cannot believe this hotel is owned by a million dollar Radisson hotel chain. They do not care about this hotel being overrun by drug addicts.
-
October 2024 by Lisa Y. C. Chang
All I’ve mentioned is the truth. I had a very disappointing stay. At 4 a.m., someone repeatedly knocked on our door, and it turned out to be a drunk individual playing a prank. When we reported it to the front desk, all they did was apologize, with no further action taken.
Breakfast was supposed to be available until 9 a.m., but by 8:20, there were no eggs or milk left, and no refills were provided. On top of that, our room wasn’t cleaned after the first night, despite staying for two nights.
Not to mention, the staff's attitude was very routine and lacked any passion. Overall, I would not recommend this hotel due to these issues.
-
October 2024 by Marcus Mckenzie
Great place to go with the family.clean and around plenty of food
Rooms: Clean and big
Nearby activities: Waffle house around the corner
Walkability: You can walk to the store or to a bar around the room.. great
-
October 2024 by Steven Conley
It was cool.
Walkability: Shopping Center is like a 10 minute walk. Popeyes is across the street and some other food spots. Convenience Store across the street as well.
Food and drinks: Whole Foods, Taco Cabana, and Zalata is in the Shopping area that’s 10 minutes up the street. If you walk but it’s a 4 minute drive.
-
September 2024 by Elizabeth L
When I first pulled in the hotel I noticed a pile of broken glass in the front parking lot area. As soon as we walked in I smelled weed. My children and I were asleep and everyone woke up scratching. I pulled the sheets off and found bed bugs. I immediately packed up our things and told the front desk. They informed me the manager was not in and to call the property once she returns. I spoke with the manager Sonia and she refused to refund me and told me bed bug bites take weeks to appear. Obviously she doesn’t know her research and I even had video and pictures for proof. She did not even want to see the pictures or video. I’ve never experienced something so disgusting.
-
September 2024 by sami shakir
Rooms were nice and clean.
-
September 2024 by Maziko Bakuwa
This was the dirtiest hotel I’ve ever been to. They had the lobby smelling like smoke, and the halls smelling like weed. To top that off, their rooms had a roach infestation. When notified, front desk gave me raid and told me to deal with it & that they couldn’t change my room. I left for a Courtyard by Marriott hotel in Katy that same night because that is ridiculous. I did not get a refund or even an apology from the manager, who was aware of the situation thanks to Expedia & Radisson customer service for the terrible service.
-
September 2024 by tracy hawley
Rooms: Cleanest room ever
