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February 2024 by J Go
Do not go here. If I could give a zero I would . Normally don’t entertain this but would hate for someone to have to go through what I did . I made a purchase in Jan 19th 24 at 8:49pm ( mind you store closed at 9pm) also keep in mind at the time there was no one inside store besides me making purchase manager on duty and cashier . Fast forward I left my phone in the cart ( in front of the counter where cameras face ) the phone magically gets legs and walks sways coincidentally at the time the employees leave and close out store ….. I come the next morning to attempt to see footage and make a police report … and after awaiting 6 hours for HPD to show up they say yes they seen my phone and saw employee take the car to an area where ( clearly they knew cameras did not see that spot ) and when comes back out you don’t see my phone and therefore since anyone can see what occurred no charges were filed against the employee because they didn’t physically see her putting it on her person due to the cameras not seeing that part however video showed my phone magically disappeared and I winded up with numerous fraudulent charges and a whole phone which I use work to replace . I contacted corporate numerous times and made the location numerous times and even referred to the online form the website refers you to and it’s now February 6,2024 and nothing has been done . Big lots DM managers have done nothing and no accountability from anyone to this day. Needless to say, everyone has just turned the blind eye as it does not involved them personally. Hope everyone has a better experience and be careful. If they did this and nothing has been done ain’t no telling what has been swept under the rug. ( excuse the typos ) ( wrote said review via phone ) !!!! Shout out to Manager Milton whom was very helpful despite of being limited actually showed great customer service … but store manger Dexter , loss prevention Laura and DM Ron weren’t able to answer anything or give any updates . Clearly we know the police force can only do so much but you would think since this happened in their premises something would have give but nopeeeeeee… if it’s not a major crime everyone else’s everything slide which is why we are where we are … slowly regressing and not progressing
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January 2024 by winky do winky diddle
They almost always have everything I need. The only time they don't is when they have super sales and other customers beat me to the punch but that rarely happens. Staff is friendly and patient too.
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January 2024 by Diane Sikora
Great discounts and friendly employee! Was worth driving thru the maze of traffic on Durham
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December 2023 by Byron88 Burke
Love my discounts. Friendly staff.
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December 2023 by Grace Myrick
I always find good bargains and some good things.
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October 2023 by John Roger Moler
That's enough about how awesome Big lots is.... Definitely the cheapest prices on home goods, food, toys, pet supplies,and cleaning products
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September 2023 by Michelle Collins
Love the great customer service here lots of wonderful HalloweenStuff and Christmas for sure!!Must shop !!Michelle Collins
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September 2023 by Dexter B.
There's a 20% off event on 09/23/23 and 08/24/23.. It's called friends and family and it's time to stock up and save...
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April 2023 by Nelda Fraga
This particular one has the best staff. It's always clean. The staff and manager always ready to assist you. Will advise about availability of merchandise at other locations.
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April 2023 by Lupe Garcia
The workers are nice and the store is clean. They have a huge variety of items at a cheap price.
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March 2023 by LordGodisMyFather
Customer service is among the best. Always having what I need at reasonable and affordable prices.
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March 2023 by Janice R.
I was disappointed in Big Lots. Their guilt of false advertisement. I received an email offering a free candy bar. I asked jazmin where was the candy. She said their store does not have candy. This should have been put in my email ,so that I would have gone to another location to get my snack. I wasted my time and gas. Thank you Big Lots for lying to me. Today I visited the 1960 and jones location. The manager -Teresa- honored the coupon after I explained the Shepherd location does not sale candy. Thank you too Mary. It is a shame I had to go to another location.
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February 2023 by Darrell-Roland Saenz
Actually, I am giving 5 stars because I like this side of town.... not the prices, sorry...I sometimes shop here when I have more money, and I am with a dear friend of mine.The young black lady, who works the cash register is very kind.... the one with the long eyelashes.Sorry, I do not remember her name.
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February 2023 by valentin godina
Place is a mess and unorganized.Do they not like children? No diapers, ointments etc.. seemingly disgruntled employees? I don't blame them if you working there
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January 2023 by Jonquil J.
This place could be a little more organized when I went in I was looking for a patio set in which they didn't have honestly I should have really read what all this location have because come to find out this location doesn't sell patio furniture but they sell the cushions for patio furniture . I did purchase a pair of men slippers but I don't think I would drive the distance to shop here when they have other stores closer to my home.