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October 2023 by Londa Corl
We have had several units at Big Tex. The facility is well-managed and very clean. Keilah, the manager, is very easy to work with, very accommodating, and efficient. Would definitely use them again!
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October 2023 by Jules Stacy
Keilah Cantra was super helpful and very friendly. She made updating my account settings a breeze.
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October 2023 by Lily Wilson
Keilah was super friendly and helpful when we rented our unit. Ty!
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September 2023 by Ricardo E-A
The entire staff has been incredibly helpful. I had a small billing issue and within minutes, Eileen was able to remedy and follow-up with me. She was so warm and helpful, it encouraged me to hop on here and put it in writing! You can't go wrong with this spot!
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September 2023 by Rebeca S
Clean and convenient wine storage. Eileen was extremely helpful and friendly in assisting in picking out and signing up for a wine locker. Thank you!
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August 2023 by Ashley Roland
Wonderful facility & staff! I caught this place last minute on a special and was very happy with what I got for the price. The leasing process is clear and easy to understand--no hidden fees or anything like that. Additionally, the facility was always clean and felt very safe. I strongly recommend!
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August 2023 by D P
Tight security. Great staff. Mary S was so helpful which was especially important because we had a Big move out and it ran late. I’d rate 10 Stars if that was an option.
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August 2023 by Dot Snyder
Mary at River Oaks storage gets A ++++. She is always helpful, polite, and knowledgeable. Today she was extraordinarily helpful. Big-Tex is very lucky to have her.
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August 2023 by James Flowers
The facility is always clean, well maintained and the office staff friendly and very helpful.
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June 2023 by Komi Uvwoh
Brenda and Eileen are both Angels in human form. They made my onboarding go smoothly. Management is great and they demonstrate professionalism in all areas.So far I’m excited and would gladly recommend Big Tex!
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June 2023 by Kathy O'Neil
Eileen at River Oaks was amazing‼️. She was helpful and friendly. My experience was great!
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May 2023 by kim Smith
Brenda was Amazing! The BEST customer service you can ask for. Brenda was very helpful. Clean, safe secure and spacious facility. Would gladly recommend.
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September 2022 by Thomas D.
I've been at Big Tex Storage for a few months now. If you are looking for a clean, secure place to store your stuff, you found a good place if you are looking for cost effectiveness, well, this is pretty much your typical storage facility. I give them 5 stars on doing what storage units do.. give you a place to put your stuff, and charge you an arm and a leg for it. Up until now, I would have given them 5 stars because, I accept the trade off that they charge you a s*** gob in exchange for you to declutter your life. Except, i recently had a very bad experience here. I am still pissed off about it. I rented a new unit online at a great advertised rate. And I moved out of my old unit. Well, turns out, they consider me a transfer. But, they didn't tell me about this. And, so I was ineligible for the low rate. They let me work my butt of to move out of my old unit, then they, suddenly, after the fact, tell me I don't qualify for what I, in good faith, signed up for, and they doubled my rent. Basically, I feel like I was lied to. When I confronted the office, the lady tells me, "you're trying to work the system." That really pissed me off. I am very pissed off about this. In the end, I know they'll fix this. I have faith. But, we will see, and maybe I can give the proper rating I would have given them prior to this shenanigans. Lesson: if something looks to good to be true, especially with storage units, it probably is.
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August 2022 by Val E.
Beautiful clean facility. Thought it was a good deal, $99.50 a month for the first three months. Moved in 5/12 moved out 8/4 (less than three months). Total charges $480. Watch the fine print
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May 2022 by Terra Marie Kurtz
I used this storage unit as a short term storage in the middle of moves. Everyone that I came in contact with was so nice! However Angela went above and beyond. She even recommended movers to help me move out of the storage and I was so pleased with her recommendation! I absolutely recommend using this storage facility!
