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November 2023 by Charles Winsor
Oh wow. Had my Olhausen re felted. AWESOME craftsmanship by the two installers. Professional AND knowledgeable. Totally happy. Don't know why anyone would go to anyone else. ???+++
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November 2023 by Tony Reed
Top Notch. I needed a pool table moved from a second floor gameroom and delivered 90 miles south, reassembled, with new felt. Billiard Factory was on time, professional, and easy to work with. Will definitely use them again.
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November 2023 by Cajun Tactical
Go and see Billy. He will treat you amazing
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October 2023 by R Hubert
Jessie and Marcos were phenomenal! They showed up on time, were polite, and did a great job setting up our table. To top it off, they even helped me get my couch into the other room! I could not have moved that thing without their help. Such blessings. We will be using this location for all our billiard needs!!
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November 2022 by Darrell Hubbard
Looked closed, but it was open. Good service. Kot to choose from. They were helpful
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September 2022 by Rob Frist
Great customer service.
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August 2022 by Pedro Cantu
Went in there to change a tip to my carbon fiber shaft and the guy scratch the shirt out of it.really poor job.
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July 2022 by Tyree Stewart
Whatever you do do not buy from them They sold me A outside floor model pool table an upper management Did not want to honor the price the salesman told me when I try to get my money They refuse to refund me a bunch of crooks especially the store in Katy Texas
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February 2022 by Ron Phillips
I purchased a poker table more than 6 months ago...two chairs were on back order and told I would receive in October...I never heard from them again. I followed up and was told November...then told in early December that the chairs were no longer available but I could get 2 non-matching chairs...I agreed...never heard from them again...I followed up and asked for a refund...we've made several requests for the more than $2k...but are being told that their CFO must approve...nothing...I'm filing a lawsuit to get my refund...unfortunate
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September 2021 by Laurie T.
I visited this store to purchase a pool room setup for my son's fraternity. They were super helpful and set us up with everything the boys needed to start using their pool table. Great service, friendly atmosphere, knowledgeable staff and extensive inventory. Thanks!
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June 2021 by Jason Williams
Super friendly, helpful, and knowledgeable staff. Clean and organized store. Had an enjoyable visit!
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May 2021 by Arthur Caudillo Jr.
Ordered on line and was delivered to store in a timely manner.
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May 2021 by Dragonknight2296 Gaming
It's was amazing and crew was very helpfull
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February 2021 by Michael Barentine
Excellent customer service and were more than patient woth all questions i had to ask. And the best part is, they don't try to upsell you on anything.
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January 2021 by Kelly Looper
Very friendly and helpful crew.