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October 2023 by mark h
Daniel was a huge help. He is a very knowledgeable person who answered all of our questions and sold us a great air hockey table. Thanks!
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April 2023 by 71Chevelle1989
Both times I went in I've dealt with Joe and he's been extremely nice and very helpful. It was for 2 seperate tip repair/replacements and they did an excellent job and were very quick with the turnaround. I'll be recommending and going there for all of my future needs.
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April 2022 by Mary Mosley
Xander went out of his way and stayed late to help us get the best deal we could on a pool table. Everyone was extremely helpful, offered suggestions and what would be the best fit for our needs. I highly recommend this location and will definitely shop there for any additional accessories we may ... or may not need.
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April 2022 by Colin Bloch
I'd already met Joe at other store locations, so I know he's a go-to person, but as usual, easy five stars. These folks really care about your experience and the product that ends up in your home. I get huge raves about my game room (pool, darts, ping pong top, and high chairs, to name a few) from guests, but I still plan to let the BF crew help me out with the home theater part in the future - I trust that they will never steer me wrong.
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April 2022 by Mike Sullivan
Just moved to town, and Daniel at the Grand Parkway location in Spring was courteous, showed me around, and answered all my questions. He matched me up with pool table, felt, pingpong convertible top, with caddy for storage, balls cues paddles. The process was seamless and fun. I take delivery tomorrow. Rack em!
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April 2022 by Derek Binsted
Bought a pool table and Joe Elwood the store manager was very helpful and is very experienced and sorted out just what I needed and nothing was too much trouble for him... been into the shop many times for other items and always come away happy
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December 2021 by claudia Rod
Xander was very helpful and professional. No issues with order or delivery. These people are A+!!!
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August 2021 by guardian TKO
Very relaxing place, lots of different pool tables, dart boards, furniture, and decorations. Staff was friendly
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July 2021 by Simon Lee
This is our first time purchasing from Billiard Factory. I am huge fan of their customer service and delivery guys! Absolutely top notch people. Shelley at the 290 location was fantastic to work with. I highly recommend this company to anyone looking for some game room fun!
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July 2021 by Mad Barman
A little unorganized in the pool cue section and the sales person you get might be one who doesnt know cues. Do your homework prior to going here. They get props for giving out discounts to veterans though.
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July 2021 by Barry Nelson
Great people..great service..excellent products..
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April 2021 by Logan Geveshausen
I recently moved, so I had Billiard Factory come out to do a table installation. They have previously installed the same table 2 times in previous moves. After waiting an entire month for the installers to come out I was told within about 5 mins they could not install the table because it was not the correct hardware (the same hardware they installed in previous visits), this was after the first 4 mins were spent with the installers insulting my table, banging on the slate, then stripping one of the screws.Icing on the cake they charged me $100 fee since they came out!I was about to buy all new sticks from them, but after this experience I will never spend another dime with this company.Also, not a big deal to me but might to be to others, neither of the two installers ever were a mask.
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January 2021 by Stephen Hewes
I needed to have my table taken apart and moved ASAP for some construction work at my home. Although they were not able to help me with the request, due to being short-staffed from Covid, the manager gave me an alternate contact who was able to help. Very helpful and friendly, and when I need something else in their wheelhouse I will definitely make them my first stop.
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November 2020 by Chris G.
I had an very good experience here recently with sales expert Joe. I came in with several questions which were listened to and answered thoroughly. He heard what I was looking for and gave me multiple examples and the benefits/downside of each. It was the best sales experience I have had in years. Thank you so much.
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October 2020 by L. Alan S.
Shelly Sansing is an 11 when it comes to customer service and care! She not only saved me from buying from a competitor, she helped me arrive at the right decision for the product we needed and supported me throughout the buying process. We had some trouble with the credit card company, but Shelly was patient and spot on with communication until we solved the issue. I'll be looking to Billiard Factory for all my home game needs and will reach out to Shelly directly.
