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November 2025 by Gabriela Jasso
the ladies are very helpful and give you free samples! i was looking into perfume by the harmonist and also some skin care and a rep was there to assist me in any way i needed. the variety was wonderful. i wish i knew about it sooner to do shopping for the holidays.
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October 2025 by Shrey Patel
We had a great experience coming into this location! Rachel was super welcoming and helped us answer all of our questions. 100% would recommend to anyone shopping for candles, perfume, or any other beauty products!
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June 2025 by Judy Mullins
Tamika at the University location in Houston helped me today when I ran
In for a Ski critical emergency. She was really sweet and helpful, offering informed suggestions without pressing. Great experience!!
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June 2025 by Heather Alexander
I love coming in to see Tamika at the Rice Village location! I always get great advice on what will work best for my sensitive skin and I love getting the gifts that are often included. There’s so much added value to going to this brick and mortar store, it’s hard to find the right products for me just searching online. I’ll be coming back!
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June 2025 by Chase
Terrible and unfriendly staff that offers subpar customer service.
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February 2025 by Gregory Armstrong
Thanks to the lady that offered her help when my vehicle ran hot Thursday afternoon in front of the store see you soon Thanks again
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September 2024 by Rita Lee
Went to the one in the Village in Houston. It was empty on a Sunday. Two people working. There was two of us that needed assistance in finding NEW products for makeup. Only one assistant would help us and she was in a rush and grab, smear on the face, put products stacked up. All available chairs were cluttered with paper and mirrors. Very unprofessional. She applied makeup horribly by using smearing technique but the final straw was application of powder. She smeared that on as well and four tones to light and quickly said this is the right one. It looked like white wash. We told her that was the worst service and decided to go to Neiman Marcus (great decision). The clerk frantically said but what about the products I put out on the register for you. We said Goodbye. I do not recommend this store.
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August 2024 by Adam Fitzhenry
Amazing product knowledge and customer service.
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August 2024 by Marilu Castillo
I stopped by with the Hubby at around 2pm-ish. There were two women at the counter and they were both so friendly and helpful. I was attended by Zenia, she was so fun and informative. I walked away with a few samples and I love everything she recommended. She really knows the products and listened to my concerns. I will definitely be going back to purchase what she recommended.
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May 2024 by Gabriella Bowden
Some of the most awful customer service people to ever exist. They are borderline hostile, barely lifting their heads from their phones and seeming so put out when a question is asked. On top of all that, the samples are so old and expired that they stink. If the samples are that gross, I can’t imagine how old the products are. It’s always shocking that almost every person I’ve encountered here is so rude and off-putting. I can only imagine it boils down to a management problem. I don’t think I’ve ever felt so uncomfortable repeatedly from people who are supposed to be in customer service. I hope corporate takes note of this review and the many others who have found themselves not wanting anything to do with their stores due to the behaviour of this staff. It is a shame that this “beauty” store is run with nothing but people who are so ugly on the inside. It’s really starting to show through.
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March 2024 by mary Rutherford
The only reason I gave 2 stars was because this store had what I was looking for. The staff was barley civil and was not interested. This is not the first time I’ve had this problem at this store. I will not return!
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January 2024 by J Y
Very cold and unhelpful staff. Good hair products layout though. Strong variety with upscale brands representation. Price isn’t competitive compared to the brands’ online offerings
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December 2023 by Joshua Robinson
Terrible customer service. Treat you awful and also.. almost every tester is beyond expired. Jo Malone testers expired in 2016. La Mer expired in 2015. Moroccan hair care was so old it was separated.
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December 2023 by Brittany O.
Customer service was HORRIBLE. There was a white lady with insane makeup who worked there and didn't say not one word literally didn't even see her then as soon as I start picking up stuff she comes and literally scares the living day out of me. It was like she wanted me to know she was watching me or something so I'm like okay strange sorry I'm just a brown person just trynna pick up some skincare like sorry if this was a whites only store all they had to do was put a whites only sign on the outside. Then I guess I was in her way and instead of saying excuse me so I could move she literally just squeezed behind me. Very strange interaction better off just buying stuff from the brand you want online. Because the customer service here is horrible.
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June 2023 by Ann Zo
Terrible service, today was my second time to this location, I live in Austin. I usually purchase in Austin. I love Bluemercury and I am a loyal customer since 2009. This location at Rice university gave me terrible service for the second time. The sales lady was not very nice to me and was very arrogantly. Finally I gave up and left the store. I went to another location at Voss street in Houston. They gave me the picture I uploaded, 2 things combined with 20%off. This store the lady made me feel very stupid. The other store makes things easy. I feel discriminated against.
