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September 2021 by Kathleen B.
Boost Mobile acquired our phone service from Virgin Mobile. We had VM since mid-aughts and, given our elder status, had minimal phone and text needs. Our semi-rural area was ill-served by all carriers. Boost just informed us unwilling acquired VM customers that our phone service needed to be changed because network changing - our service would be lost. I was told my Luddite 83 year old partner's flip phone would not be upgraded and would stop working. So I reluctantly worked via chat with Boost to install new SIM card in my iPhone 7 (hey, we're old, upgrades are unnecessary when death is near). The SIM card was defective. I worked all afternoon yesterday with Boost on a poorly manufactured SIM card that never properly separated from cardboard on which it was imbedded. Many tries, all producing "no sim" message, Now I'm isolated from medical care for that fragile disabled 83 yea old. Boost cut off our access to the medical resources he needs. Since I first wrote this, i found that Boost permitted my cell number to be co-opted by unknown entities, using my cell number to place majority of calls to bizarre unidentifiable numbers documented on Boost webpage talk history for my cell, including AFTER BOOST UPGRADE DISABLED MY CELL. This has gone on for lengthy period according to Boost documentation of my talk history. My cell would not update last Saturday because Boost allowed my cell phone number to be co-opted by unidentified party for possible illicit purposes. I've reported possible diversion of my cell number for drug transactions (Boost is cell service of choice for drug dealers according to sources) to DEA, DOJ, and I will continue to pursue reclamation of my identity currently improperly linked by Boost with illicit activities.
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April 2021 by Alfred B.
boost mobile is the worse cellphone company there is they do deceptive trade practices and try to avoid doing the right thing for their customers if I had the money I would switch right now. Please believe me if you have boost mobile you is not doing yourself any good.
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April 2020 by Steve S.
If I could give Boost Mobile negative stars I would. It seems like the corporation has decided to use the coronavirus as an excuse to cut down on customer service online, on their website and on the telephone so the can rip off customers at the stores. BEWARE. I was in need of a new phone so I tried to use Boost Mobile's BoostUp offer for a phone priced at $149.99 with $10 payments for 18 months. The website would not process the transaction, I tried nine ways to Sunday, even with my bf's account. My next attempt was via a 3 hour phone call that never panned out either, I finally hung up after the rep put me back on hold. I'm stuck at home sick (who knows if it is coronavirus, no testing available) so I sent my bf to a nearby store and he came back with the right offer and the right phone but the cost came out to $237. Part of the charges were $37 in activation fees despite my ability to activate the phone at home. The store clerk told my bf that the phone had to be inspected and that he had to be the one to activate the phone. Ridiculous! Then we noticed that the store charged an additional $50 for the phone. Needless to say, he's returning the phone. However, they are not refunding the money that easily, bit by bit at a time. Its insane. The whole process seems like a scam.
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May 2018 by Ivan Gutierrez
Excellent service got treated good and with the most respect
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August 2016 by Store Westheimer
Ady is really helpful and decent prices. I would recommend my friends to visit him.
